Chapter 6: Instructing with Confidence

Question 1

Pareto’s Law

Answer 1

80% of effects are a result of just 20% of the causes. (80% of disruptions come from 20% of participants)

Question 2

For learners who offer too much feedback

Answer 2

Ensure other participants have a chance to contribute: Everyone should contribute before anyone speaks twice.

Question 3

For chit chat

Answer 3

Tell the group as a whole to keep side conversations to breaks. Then, be more direct or stop talking and wait for the participant to stop.

Question 4

For those who bring up unrelated issues

Answer 4

Bring the conversation back to the learning objectives.

Question 5

Rude Participants

Answer 5

Answer their questions. If continues, tell them they are welcome to the class but they cannot treat others poorly. In-person, ask if you have offended them. May need to remove them from the class.

Question 6

For someone who comments after each participant

Answer 6

Ask the participant to allow others to speak without follow-up.

Question 7

Regarding Phones

Answer 7

Request that they be silenced (not turned off or left out of classroom).