Chapter 6 Administration Functions

Question 1

What are three administrative functions that company officers may be assigned to?

Answer 1

Providing customer service
Preparing and administering policies and procedures
Preparing or assisting in the preparation of the organizations budget

Question 2

Who is often the fist to meet the public who rely on the organizations services

Answer 2

Company officers

Question 3

Who do fire and emergency services organizations provide services to?

Answer 3

Internal employees, external beneficiaries, and stakeholders

Question 4

In emergency services organizations what is the bottom line?

Answer 4

customer satisfaction and the value you bring to the community

Question 5

In order to ensure proper level of customer service company officers should meet what objectives

Answer 5

Generate productive professional relationships with customers
Form individualized relationships with stakeholders
Educate their personnel about the communities expectations

Question 6

Employees and members of the organizations including emergency personnel, administration staff, and officers.

Answer 6

Internal customers

Question 7

Members of the general population within the service area who are beneficiaries of the services provided

Answer 7

External customers

Question 8

These people are responsible for providing the majority of the funds needed to operated an organizations

Answer 8

External customers

Question 9

What within career and combination organizations satisfies most of the tangible needs

Answer 9

Labor/management agreement and or civil service process

Question 10

What supplies the intangible needs?

Answer 10

Chief officers, company officers, and members who compose the workgroup