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Company officer > Chapter 2 Organizational Structure B > Flashcards

Chapter 2 Organizational Structure B Flashcards

1
Q

Fire and emergency organizations formal structure does what?

A

Provide a management framework
Define how it will plan and operate to meet its mission
Determine how it will interact with internal and external organizations

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2
Q

What are the principles of organizational structure?

A 
Scalar structure
Line and staff personnel
Decision-making authority
Unity of command
Span of control
Division of labor
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3
Q

What is the common organizational structure used in the fire and emergency services?

A

Scalar

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4
Q

Define Scalar organizational structure

A

Organization that has uninterrupted series of steps or a chain of command

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5
Q

Define chain of command

A

Order of rank and authority in the fire and emergency services

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6
Q

Those who deliver services to the public or external customers

A

Line personnel

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7
Q

Those who provide support to the line personnel or internal customers

A

Staff personnel

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8
Q

Who are the internal customers for fire and emergency services?

A

Line personnel

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9
Q

Define Authority

A

legal ability of an individual to make and implement decisions for which the individual is held accountable

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10
Q

Relates to the empowered duties of an official to perform certain tasks

A

Authority

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11
Q

Relates to the empowered duties of an official to perform certain tasks

A

Authority

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12
Q

What are the two types of decision making models

A

Centralized authority and decentralized authority

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13
Q

Where are decisions made in Centralized decision making model

A

by one person at the top

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14
Q

Where are decisions made at in the Decentralized decision making model?

A

Lower level (basically delegation of authority)

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15
Q

To make Decentralized making model work effectively for a fire department the Chief must ensure members understand what?

A

Direction
values
goals of the organization

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16
Q

What from decisions need to be reported in decentralized decision making model?

A

details resulting from a decision do not but effects of the decision do need reported

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17
Q

Define delegation

A

process of providing subordinates with the authority, direction, and resources needed to complete an assignment

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18
Q

What should the company officer do when assigning a task?

A

Describe the task and its relationship to the overall goal or objective
Identify available resources
Identify time and safety constraints that apply to the assignment

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19
Q

Define unity of command

A

each subordinate must have only one supervisor

20
Q

What does unity of command depend on?

A

use of chain of command and functional supervision

21
Q

Define chain of command

A

the path of responsibility from the top of the organization to the bottom and vice versa

22
Q

Define sidestepping

A

The process of going around a link in the chain of command to deal with an issue

23
Q

Define skip level notification

A

Notifying ones supervisor that one wishes to take an issue to the supervisors supervisor

24
Q

Steps to reduce sidestepping

A

be available to listen to their subordinates problems
listen to problems sincerely
take action and notify the employee of your actions
take a problem to the next level in the chain of command when it cannot be solved at your level

25
Q

Define functional supervision

A

organizational principle that allows workers to report to more than one supervisor

26
Q

Organizational principle that allows workers to report to more than one supervisor without violating the unity of command principle

A

Functional supervision

27
Q

What is it called when workers report to their primary supervisor for most of their activities but report to a second supervisor for activities that relate to an assigned function only

A

Functional supervision

28
Q

Define span of control

A

number of subordinates and or number of functions that one individual can effectively supervise

29
Q

What span of control ratio that NIMS-ICS model is based on?

A

one supervisor to three to seven subordinates

30
Q

What is the optimum span of control NIMS suggests

A

5

31
Q

Why is division of labor important?

A

assigning responsibility
preventing duplication of effort
making specific, clear-cut assignments

32
Q

Workgroups can be created based on what elements

A 
type of task
geographical area
time of year or season
available resources
skills specialization
33
Q

Define Municipal

A

Functional division of the lowest level of local government

34
Q

The response area served by a fire and emergency services organization

A

Jurisdiction

35
Q

The authority that gives the organization the legal right to exist, provide emergency services, and take the actions necessary to ensure adequate protection

A

Jurisdiction

36
Q

Political subdivision of a state, province, or territory for administrative purposes and public safety

A

County

37
Q

Designated geographic area where fire protection is provided usually through a supporting tax or an area where fire prevention codes are enforced

A

Fire district

38
Q

Territory occupied by one of the constituent administrative districts of a nation whose rights are defined by a constitution

A

State/provincial

39
Q

National level of governments such as the us and canada

A

Federal

40
Q

Person whose primary employment is as a firefighter within a fire department

A

Career Firefighter

41
Q

Person who responds to fires and emergencies and is paid for the responses they make on a response to response basis

A

Paid on Call personnel

42
Q

Term that describes the government structure of Native American and Aboriginal Peoples of North America

A

Tribal

43
Q

Reciprocal assistance from one fire and emergency services to another during an emergency based upon a prearranged agreement, generally made upon the request of the receiving agency

A

Mutual aid

44
Q

Written agreement between two or more agencies to automatically dispatch predetermined resources to any fire or other emergency reported in the geographic are covered by the agreement

A

Automatic Aid

45
Q

Assistance from agencies industries or fire departments that are not part of the agency having jurisdiction over the incident

A

Outside Aid

46
Q

Aid that generally involves payment for services provided?

A

Outside Aid

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