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Company officer > Chapter 12 The company officer II O > Flashcards

Chapter 12 The company officer II O Flashcards

1
Q

With this type of government, citizens have direct contact with fire/emergency services then with any other level of government.

A

Local governments

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2
Q

3 levels of local government:

A

Municipal

County

District

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3
Q

Understanding the _______ can influence their organizations effectiveness in accomplishing its mission.

A

Local lawmaking process

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4
Q

What are the 3 levels of state governments?

A

Legislative

Executive

Judicial

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5
Q

A ________ is a state in which the government functions with the common consent of the people. Name the 4 states.

A

Commonwealth

Kentucky
Massachusetts
Pennsylvania
Virginia

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6
Q

Canada is divided into _______ provinces and _______ territories.

A

10

3

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7
Q

Territorial government’s power is more limited than those of the ________.

A

Provinces

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8
Q

The ________ is the primary agency responsible for the management of the Aboriginal Peoples.

A

Bureau of Indian Affairs

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9
Q

The most apparent difference between the US and Canadian federal government exist in the _______ Branch.

A

Executive

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10
Q

This department provides inert materials for controlling hazmat spill’s and signage for long-term traffic control.

A

Street department

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11
Q

This department provides heavy equipment for collapse and trench rescue operations.

A

Public works

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12
Q

This agency provides traffic/crowd control or investigative resources.

A

Law-enforcement

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13
Q

___________ for unified command should be used as the model for response management in the area contingency plan to ensure an effective response.

A

NIMS-based ICS

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14
Q

The ________ was created to integrate federal government prevention, preparedness, response, recovery, and mitigation plans into one all-disciplines, all-hazards approach to domestic incident management.

A

US National Response Plan

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15
Q

The company officer must keep the _______ interests in mind while also considering the _______ best interest.

A

Organization’s

Community’s

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16
Q

_________ is necessary to maintain complete and documented personnel files.

A

Evaluation

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17
Q

This evaluation is an ongoing process throughout and employee’s career.

A

Formative

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18
Q

This evaluation is the command officers final assessment of the individual’s performance.

A

Summative

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19
Q

This type of evaluation is at the end of the probationary period, annually as part of a performance review, and for performance improvements or disciplinary purposes.

A

Summative

20
Q

If the employee is performing at or above level, ________ will help instill pride in the employee.

A

Recognition

21
Q

If there is a need to correct a work habit, _______ attention to the issue will lessen the effect of the work habit and possibly prevent any future problems associated with the act.

A

Immediate

22
Q

________ may be justified if an employee is either unable to or unwilling to meet the minimum employment standard.

A

Discipline

23
Q

Failure to address issues can: (4)

A

Cause other employees to view the supervisor or the organization as being inconsistent with establishing policies
Create resentment within the workforce
Create the impression that the organization is unwilling to deal with this type of situation
Send a message to other employees that nothing will happen to them if they break rules, regulations, policies, and procedures

24
Q

It is likely that the company officer will be the individual who implements change at the ________ level.

A

Operational

25
Q

What are the 4 stages in the change process?

A

Denial

Resistance

Exploration

Commitment

26
Q

In the stage of change process, people refuse to believe that the change will affect them.

A

Denial

27
Q

In the stage of the change process, when the threat of change becomes real, people start to resist.

A

Resistance

28
Q

In the stage of the change process, people gain a better understanding of the potential change through training.

A

Exploration

29
Q

In this final stage of change process there is an increased understanding which leads to an increased commitment.

A

Commitment

30
Q

Name the four change types. Support must come from the top down. Consistent communication helps eliminate fear and can move the process forward.

A

Strategic

Structure

Technology

People

31
Q

This change type includes changes in the organization’s short- or long-range plan.

A

Strategic

32
Q

This change type includes changes in the organization’s design.

A

Structure

33
Q

In This change type, changes may include the addition of new equipment, apparatus, communications systems, extinguishing agents, or computerization.

A

Technology

34
Q

In this changed type, there are changes in skills, performance, attitudes, behaviors, or cultures the workforce to meet the force of change.

A

People

35
Q

When routines/environments are disrupted, it causes employees to feel insecure and unsure how the changes will affect them.

A

Uncertainty

36
Q

Employees resist the feeling that they have lost control of their lives.

A

Loss of control or power

37
Q

This resistance issue includes layoffs, work schedule changes or transfers

A

Fear of loss

38
Q

With this resistance issue, employees are more concerned about their own situation then with the organizations.

A

Self interest

39
Q

With this resistance issue, employees feel anxious when they need to learn a new skill, technique, process, procedure, or equipment operation.

A

Learning anxiety

40
Q

In this resisting issue, included distrust towards organizations leadership based on prior history or future concerns.

A

Lack of trust

41
Q

In this resistance issue employees are not aware or do not hold the same goals of the organization.

A

Lack of shared vision

42
Q

_______ is a person who leads a project or initiative.

A

change agent

43
Q

A ________ define, research, plan, build support, and carefully select members of a change team.

A

Change agent

44
Q

A change agent must have ______ and _________.

A

Commitment

Persistence

45
Q

What are the five steps that a model for changes based on?

A

Recognize the need for change
Identify resistance and address it
Plan the change interventions
Implement the change
Control the change

46
Q

Level II Fire Officers must be familiar with the jurisdictions _______ policies.

A

Health & safety

47
Q

A procedure to be put into effect should an emergency occur within a given region or area

A

Area Contingency Plan (ACP)

Company officer (14 decks)

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