Chapter 3 Leadership and Supervision Flashcards
What are the 3 skillsets a company officer must learn
Leadership
Supervision
Management
an evaluation method that incorporates feedback from multiple sources such as the worker, his/her peers, superiors, subordinates, and customers
360-degree feedback evaluation
Leadership traits that company officers should cultivate include
Supervisory ability, Decisiveness, Intelligence, Self-assurance, Initiative, Desire for professional success, Integrity, Personal security, Sense of priority, Vision, Industriousness, Interpersonal skills, Empowerment, Innovation and Creativity, Consistency, Preparedness, Proactiveness
Define Industriousness
Working hard to fulfill duties
Define Command presence
the ability to identify the components of a situation, assess the need for action, determine the nature of the necessary intervention, initiate action and to be perceived as having the ability to take this action
What inspires confidence from subordinates, the administration, and the public
Command presence
Command presence consists of what attributes?
Self-confidence Trustworthiness Consistency Responsibility Acceptance Expertise
What are the 8 steps to create command presence?
Determine what the situation is
Know what resources are available to apply to the situation
Develop the strategy and tactics required to resolve the situation
Listen to all points of view when appropriate
Make the decision
Implement the decision
Evaluate the decision
Take Responsibility for the dicision
Agreed upon philosophical principles that define what is correct and proper behavior for the members of a society
Ethics (moral philosophy)
What is the 3 step check for ethics?
is it legal
Is it fair to all concerned
How will it make me feel about myself
What are some causes of unethical behavior in fire and emergency services
Violation of moral principles
Bottom line mentality
Short cut mentality
Exploitive mentality
What are the 4 main reasons for lying?
basic needs
Affiliation
Self esteem
Self gratification
The process of directing overseeing and controlling activities of other individuals
Supervision
Refers to the administration and control of projects, programs, situations, or organizations.
Management
Anyone who is responsible for the activities of one or more subordinate employees
A supervisor
What are the 3 categories the first line supervisor should put unit activities in?
emergency response
preparation for emergency response
organizational duties
A pattern of thinking that includes self deception, peer pressure, and conformity to group ethics and values
Groupthink
What is the best tool for combating groupthink?
Team diversity
Define the acronym SMART
Specific Measurable Attainable Realistic Timely
What are the 3 possible methods to involve employees with establishing goals and objectives?
Require the employee to accomplish a specific task
Delegate tasks
Use democratic leadership principles
What are the stages of the four-stage development model?
Forming
Storming
Norming
Performing
How can the company officer create a work environment that empowers that supports and motivates employees
Empowering employees
Providing rewards and incentives
Coaching, counseling, and mentoring
Celebrating accomplishments
What are the steps the company officer should take if the unit has not experience the empowerment process before?
Identify the problem, solution must be attainable
State that all solutions will be considered, best will be adopted
Explain the reality that outside forces may prevent the adoption of some results
What is critical to the volunteer staffing component and improves morale in combination and career departments?
Reward and award programs
