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Company officer > Chapter 3 Leadership and Supervision > Flashcards

Chapter 3 Leadership and Supervision Flashcards

1
Q

What are the 3 skillsets a company officer must learn

A

Leadership
Supervision
Management

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2
Q

an evaluation method that incorporates feedback from multiple sources such as the worker, his/her peers, superiors, subordinates, and customers

A

360-degree feedback evaluation

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3
Q

Leadership traits that company officers should cultivate include

A

Supervisory ability, Decisiveness, Intelligence, Self-assurance, Initiative, Desire for professional success, Integrity, Personal security, Sense of priority, Vision, Industriousness, Interpersonal skills, Empowerment, Innovation and Creativity, Consistency, Preparedness, Proactiveness

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4
Q

Define Industriousness

A

Working hard to fulfill duties

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5
Q

Define Command presence

A

the ability to identify the components of a situation, assess the need for action, determine the nature of the necessary intervention, initiate action and to be perceived as having the ability to take this action

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6
Q

What inspires confidence from subordinates, the administration, and the public

A

Command presence

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7
Q

Command presence consists of what attributes?

A 
Self-confidence
Trustworthiness
Consistency
Responsibility
Acceptance
Expertise
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8
Q

What are the 8 steps to create command presence?

A

Determine what the situation is
Know what resources are available to apply to the situation
Develop the strategy and tactics required to resolve the situation
Listen to all points of view when appropriate
Make the decision
Implement the decision
Evaluate the decision
Take Responsibility for the dicision

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9
Q

Agreed upon philosophical principles that define what is correct and proper behavior for the members of a society

A

Ethics (moral philosophy)

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10
Q

What is the 3 step check for ethics?

A

is it legal
Is it fair to all concerned
How will it make me feel about myself

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11
Q

What are some causes of unethical behavior in fire and emergency services

A

Violation of moral principles
Bottom line mentality
Short cut mentality
Exploitive mentality

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12
Q

What are the 4 main reasons for lying?

A

basic needs
Affiliation
Self esteem
Self gratification

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13
Q

The process of directing overseeing and controlling activities of other individuals

A

Supervision

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14
Q

Refers to the administration and control of projects, programs, situations, or organizations.

A

Management

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15
Q

Anyone who is responsible for the activities of one or more subordinate employees

A

A supervisor

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16
Q

What are the 3 categories the first line supervisor should put unit activities in?

A

emergency response
preparation for emergency response
organizational duties

17
Q

A pattern of thinking that includes self deception, peer pressure, and conformity to group ethics and values

A

Groupthink

18
Q

What is the best tool for combating groupthink?

A

Team diversity

19
Q

Define the acronym SMART

A 
Specific
Measurable
Attainable
Realistic
Timely
20
Q

What are the 3 possible methods to involve employees with establishing goals and objectives?

A

Require the employee to accomplish a specific task
Delegate tasks
Use democratic leadership principles

21
Q

What are the stages of the four-stage development model?

A

Forming
Storming
Norming
Performing

22
Q

How can the company officer create a work environment that empowers that supports and motivates employees

A

Empowering employees
Providing rewards and incentives
Coaching, counseling, and mentoring
Celebrating accomplishments

23
Q

What are the steps the company officer should take if the unit has not experience the empowerment process before?

A

Identify the problem, solution must be attainable
State that all solutions will be considered, best will be adopted
Explain the reality that outside forces may prevent the adoption of some results

24
Q

What is critical to the volunteer staffing component and improves morale in combination and career departments?

A

Reward and award programs

25
Q

The process of giving motivational direction, positive reinforcement, and constructive feedback to employees in order to maintain and improve their performance

A

Coaching

26
Q

Positive feedback needs to be…

A

positive, immediate, direct, and frequent

27
Q

Formal process which assists participants in identifying and resolving personal, behavioral, or career problems that are adversely affecting performance.

A

Counseling

28
Q

What are the four steps to counseling?

A

Describe the current performance
Describe the desired performance
Gain a commitment for change
Follow up the commitment

29
Q

This is used to better prepare individuals for their roles and responsibilities within the organization under the direction of a positive role model

A

Mentoring

30
Q

These programs enhance individual skills and improve productivity

A

Mentoring programs

31
Q

Mentoring includes:

A

Providing guidance in career choices
Assisting in gaining specialized training
Providing outside resources
Making challenging work assignments
Monitoring the achievements of subordinates
Encouraging diversity training

32
Q

What signals the completion of a project and shows members of the unit that their contributions are important?

A

Acknowledge the accoompishment

33
Q

The process of controlling or directing available resources for the purpose of achieving a goal or objective through the use of authority or persuasion.

A

Managing

34
Q

What are the four functions of the management process?

A

planning
organizing
directing
controlling

35
Q

What are the management skills that an effective company officer must posses?

A

Administration skills
Human and communication skills
Conceptual and decision-making skills

36
Q

How are plans categorized?

A

Strategic
Tactical
Operational/administrative
Contingency

37
Q

How are plans described?

A 
Standing
Single-use
Strategic
Operational/administrative
Contingency
38
Q

A statistical tool used in project management that is designed to analyze and represent the tasks involved in completing a given project

A

Program (project) evaluation and review technique (pert) chart

Company officer (14 decks)

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