Chapter 3 Leadership and Supervision Flashcards
What are the 3 skillsets a company officer must learn
Leadership
Supervision
Management
an evaluation method that incorporates feedback from multiple sources such as the worker, his/her peers, superiors, subordinates, and customers
360-degree feedback evaluation
Leadership traits that company officers should cultivate include
Supervisory ability, Decisiveness, Intelligence, Self-assurance, Initiative, Desire for professional success, Integrity, Personal security, Sense of priority, Vision, Industriousness, Interpersonal skills, Empowerment, Innovation and Creativity, Consistency, Preparedness, Proactiveness
Define Industriousness
Working hard to fulfill duties
Define Command presence
the ability to identify the components of a situation, assess the need for action, determine the nature of the necessary intervention, initiate action and to be perceived as having the ability to take this action
What inspires confidence from subordinates, the administration, and the public
Command presence
Command presence consists of what attributes?
Self-confidence Trustworthiness Consistency Responsibility Acceptance Expertise
What are the 8 steps to create command presence?
Determine what the situation is
Know what resources are available to apply to the situation
Develop the strategy and tactics required to resolve the situation
Listen to all points of view when appropriate
Make the decision
Implement the decision
Evaluate the decision
Take Responsibility for the dicision
Agreed upon philosophical principles that define what is correct and proper behavior for the members of a society
Ethics (moral philosophy)
What is the 3 step check for ethics?
is it legal
Is it fair to all concerned
How will it make me feel about myself
What are some causes of unethical behavior in fire and emergency services
Violation of moral principles
Bottom line mentality
Short cut mentality
Exploitive mentality
What are the 4 main reasons for lying?
basic needs
Affiliation
Self esteem
Self gratification
The process of directing overseeing and controlling activities of other individuals
Supervision
Refers to the administration and control of projects, programs, situations, or organizations.
Management
Anyone who is responsible for the activities of one or more subordinate employees
A supervisor
What are the 3 categories the first line supervisor should put unit activities in?
emergency response
preparation for emergency response
organizational duties
A pattern of thinking that includes self deception, peer pressure, and conformity to group ethics and values
Groupthink
What is the best tool for combating groupthink?
Team diversity
Define the acronym SMART
Specific Measurable Attainable Realistic Timely
What are the 3 possible methods to involve employees with establishing goals and objectives?
Require the employee to accomplish a specific task
Delegate tasks
Use democratic leadership principles
What are the stages of the four-stage development model?
Forming
Storming
Norming
Performing
How can the company officer create a work environment that empowers that supports and motivates employees
Empowering employees
Providing rewards and incentives
Coaching, counseling, and mentoring
Celebrating accomplishments
What are the steps the company officer should take if the unit has not experience the empowerment process before?
Identify the problem, solution must be attainable
State that all solutions will be considered, best will be adopted
Explain the reality that outside forces may prevent the adoption of some results
What is critical to the volunteer staffing component and improves morale in combination and career departments?
Reward and award programs
The process of giving motivational direction, positive reinforcement, and constructive feedback to employees in order to maintain and improve their performance
Coaching
Positive feedback needs to be…
positive, immediate, direct, and frequent
Formal process which assists participants in identifying and resolving personal, behavioral, or career problems that are adversely affecting performance.
Counseling
What are the four steps to counseling?
Describe the current performance
Describe the desired performance
Gain a commitment for change
Follow up the commitment
This is used to better prepare individuals for their roles and responsibilities within the organization under the direction of a positive role model
Mentoring
These programs enhance individual skills and improve productivity
Mentoring programs
Mentoring includes:
Providing guidance in career choices
Assisting in gaining specialized training
Providing outside resources
Making challenging work assignments
Monitoring the achievements of subordinates
Encouraging diversity training
What signals the completion of a project and shows members of the unit that their contributions are important?
Acknowledge the accoompishment
The process of controlling or directing available resources for the purpose of achieving a goal or objective through the use of authority or persuasion.
Managing
What are the four functions of the management process?
planning
organizing
directing
controlling
What are the management skills that an effective company officer must posses?
Administration skills
Human and communication skills
Conceptual and decision-making skills
How are plans categorized?
Strategic
Tactical
Operational/administrative
Contingency
How are plans described?
Standing Single-use Strategic Operational/administrative Contingency
A statistical tool used in project management that is designed to analyze and represent the tasks involved in completing a given project
Program (project) evaluation and review technique (pert) chart
