Chapter 6 Flashcards
Leadership
The ability to influence other people to go in a particular direction and achieve a particular goal
Delegation
Giving authority for carrying out tasks to others
Advantages of delegation
- More time to concentrate on other work
- Managers have less stress of work overload
- Staff gain experience
- Staff are more skilled and flexible
- Work shared gets done faster
Disadvantages of delegation
- Work may be too much for staff
* Staff may outshine managers
Democratic leadership
A form of leadership where managers trust in the ability of their subordinates to do their work, include them in all decision making and delegate authority to them
Bob Geldof
Laissez faire
A form of leadership where managers give staff general goals and targets to aim for and then give them authority to deal with them whatever they think best
Richard Branson
Autocratic
A form of leadership where managers do not share their authority with their subordinates and make most of the decisions themselves
Steve Jobs, Adolf Hitler, Henry Ford
Motivation
The willingness of people to work.
What drives, influences and encourages people to work towards a particular goal.
Advantages of Motivation
Increased productivity
Promotes intrapreneurship
Low staff turnover
Maslow hierarchy of needs
All human needs can be arranged in a hierarchy in order of their importance Self-actualisation needs Esteem needs Social needs Safety needs Physical needs
Theory X
CONTROLLER MANAGER Usually autocratic leaders Employees are... Lazy and dislike work Have no ambition Dislike change Motivated by money
Theory Y
FACILITATOR MANAGER Usually democratic or laissez-faire Employees..... Have ambition Open to change Enjoy work Motivated by more than money
Effects of Theory X
Reduced motivation Less creativity Poor reputation Higher staff turnover Reduced profitability
Effects of Theory Y
High motivation Better business reputation Low staff turnover Positive industrial relations Increased profitability
Physical needs
Fair wage, bonuses, profit sharing schemes
Food, clothes, shelter
Safety needs
Employees should feel safe and secure
Long term contracts of employment
Providing a grievance procedure
Sending workers in health and safety courses
Acceptance/Social needs
Offering flexi-time to allow employees to spend more time with family and friends
Teamwork and social events to help workers form new relationships
Esteem needs
Highlights the status, respect and appreciation of others
A new job title and attractive office
Self-Actualisation Needs
The meaningful work the employees believe in, that challenges them and they want to do
Helps them realize their potential
Offering employees a career plan, training and development opportunities, empowerment and promotion
EVALUATION OF HIERARCHY OF NEEDS
- Recognizes that people are motivated by more than money
- Provides a way to identify the different area of motivation for staff
- Not completely explain everyone’s motivation as people are different
- In reality, people don’t just satisfy one need at a time
Maslow’s Theory X and Theory Y
1960
Identifies two sets of management assumptions and behaviors
