Chapter 10 Flashcards
1
Q
Change Management
A
The process of anticipating change and adapting the business to a constantly changing business environment
2
Q
How to accommodate change
A
Communicate the need for change Facilitator management style Employee empowerment Teamwork Commitment to quality Allow employee input Negotiate deals Lead by example
3
Q
What can Change
A
Customers
Employees
Competition
4
Q
Why wouldn’t staff accommodate change
A
Extra burden of work
Loss of income
Not sufficiently skilled
Uncertainty about the future
