chapter 6 Flashcards
define motivation
motivation is the reason why employees want to work hard and work effectively fro the business
why do people work
- money
- job security
- social needs
- esteem needs
- job satisfaction
what are the benefits of a well motivated workforce
- high output per worker ( which helps to keep costs low and increase profits)
- willingness to accept change, for example, new methods of working
- two way communication with management, for example, suggestions for improving quality
- low labour turnover (loyal workforce, this reduces the cost of recruiting workers who leave)
- low rates of absenteeism, reducing the disruption caused by absence from work
- low rates of strike action, avoiding damage to customer relations
what are the human needs , the maslow’s hierarchy
- self- actualisation
- esteem needs
- social needs
- safety, security needs
- physiological needs
what are some of the motivational factors
- achievement
- recognition
- personal growth/ development
- work itself
what are some of the hygiene factors
- status
- security
- work conditions
-company policies and administration - relationship with the supervisor
-relationship with subordinates
-salary
what are some financial rewards of methods of motivation
- wage
- salary
- bonus
- commission
- profit sharing
what are wages
a wage is payment for work, usually paid weekly
what is time rate
time rate is the amount paid to an employee for one hour of work
what is a piece rate
Piece rate is where the workers are paid depending on the quantity of products made
what is a salary
A salary is payment for work, usually paid monthly.
what is a bonus
A bonus is an additional amount of payment above basic pay as a reward for good work.
what is a commision
Commission is payment relating to the number of sales made.
what is profit sharing
Profit sharing is a system whereby a proportion of the company’s profits is paid out to employees.
what are some fringe benefits
» company vehicle (car)
» discounts on the business’s products
» health care paid for
» children’s education fees paid
» free accommodation
» share options (where company shares are given to employees)
» generous expense accounts (for food and clothing)
» pension paid for by the business
» free trips abroad/holidays.
what is a job rotation
Job rotation involves workers swapping around and doing each specific task for only a limited time and then changing around again.
what is job enrichment
Job enrichment involves looking at jobs and adding tasks that require more skill and/or responsibility.
what is team working
Team working involves using groups of workers and allocating specific tasks and responsibilities to them.
what is training
Training is the process of improving a worker’s skills.
what is a promotion
Promotion is the advancement of an employee in an organisation, for example, to a higher job/ managerial level.
what is job satisfaction
Job satisfaction is the enjoyment derived from the feeling that you have done a good job
what are some of the non financial methods to motivate workers
- Job rotation
- job enrichment
- teamworking
- training
- promotion
what are some of the financial methods to motivate workers
- wages
- time rate
- piece rate
- salaries
- bonus
-commission - profit sharing
