chapter 6 Flashcards
listening
1
Q
listening
A
active process of receiving and analyzing symbolic activity
2
Q
critical listening
A
evaluating a message’s accuracy and worth
3
Q
therapeutic listening
A
helping others talk through problems
4
Q
receiving
A
first step of active listening
5
Q
attending
A
second step of active listening
6
Q
interpreting
A
third step of active listening
7
Q
responding
A
fourth step of active listening
8
Q
reflecting
A
summarize to ensure understanding
9
Q
engaged listening
A
make deep personal connection to achieve shared meaning
10
Q
relational listening
A
recognizing the relationship’s influence on com.
11
Q
task-oriented listening
A
ficiency, often used in goal-oriented setting
12
Q
egocentric listening
A
focus on one’s own message
13
Q
experiental superiority
A
dismissing others due to perceived superiority
