chapter 4 Flashcards
non-verbal communication
1
Q
non-verbal communication
A
any communication without words
2
Q
encoding
A
expressing feelings/ideas through NVC
3
Q
decoding
A
interpreting NVC
4
Q
dynamic
A
changeable during an interaction
5
Q
static
A
fixed
6
Q
repetition
A
reinforce verbal message (function)
7
Q
substitution
A
replace verbal message (function)
8
Q
complement
A
add to the message (function)
9
Q
contradiction
A
conflict with verbal message (function)
10
Q
environment
A
setting
11
Q
proxemics
A
space, territoriality
12
Q
kinesics
A
body movements
13
Q
emblems
A
gestures with specific meaning (kinesics)
14
Q
illustrator
A
accompanies and emphasizes (kinesics)
15
Q
affect displays
A
express emotion (kinesics)
