chapter 4

Question 1

non-verbal communication

Answer 1

any communication without words

Question 2

encoding

Answer 2

expressing feelings/ideas through NVC

Question 3

decoding

Answer 3

interpreting NVC

Question 4

dynamic

Answer 4

changeable during an interaction

Question 5

static

Answer 5

fixed

Question 6

repetition

Answer 6

reinforce verbal message (function)

Question 7

substitution

Answer 7

replace verbal message (function)

Question 8

complement

Answer 8

add to the message (function)

Question 9

contradiction

Answer 9

conflict with verbal message (function)

Question 10

environment

Answer 10

setting

Question 11

proxemics

Answer 11

space, territoriality

Question 12

kinesics

Answer 12

body movements

Question 13

emblems

Answer 13

gestures with specific meaning (kinesics)

Question 14

illustrator

Answer 14

accompanies and emphasizes (kinesics)

Question 15

affect displays

Answer 15

express emotion (kinesics)

Question 16

regulators

Answer 16

manage interaction (kinesics)

Question 17

adaptors

Answer 17

satisfy personal needs (kinesics)

Question 18

deintensification

Answer 18

reducing intensity (facial expression)

Question 19

overintensification

Answer 19

exaggerating intensity (facial expression)

Question 20

neutralization

Answer 20

hiding emotions (facial expression)

Question 21

masking

Answer 21

showing other emotion (facial expression)

Question 22

artifacts

Answer 22

accessories/adornments that are removable

Question 23

vocalics

Answer 23

vocal characteristics that influence interpretation of verbal messages

Question 24

chronemics

Answer 24

use of time in communication

Question 25

haptics

Answer 25

NVC that involves touch