Chapter 6 Flashcards
__________________ and _______________ define communication as “a process of sharing information through symbols, including words and message.”
Morris Philip Wolf, Shirley Kuiper
a process of sharing information through symbols, including words and message
Communication
Communication may be used to serve any of the following functions:
- Information function
- Motivation function
- Control function
- Emotive function
Information provided through communication may be used for decision-making at various work levels in the organization. A construction worker, for instance,
may be given instructions on the proper use of
certain equipment. This will later provide him
with a guide in deciding which equipment to use
in particular circumstances. Another concern is the manager who wants to make sure that his decision in promoting an employee to a higher position is correct. Through communication, the information provided will
minimize if not eliminate the risk. Which function of communication is being described?
Information function
Communication is also oftentimes used as a means to motivate employees to commit themselves to the organization’s objectives. Which function of communication is being described?
Motivation function
When properly communicated, reports, policies, and plans define roles, clarify duties, authorities and responsibilities. Effective control is, then, facilitated. Which function of communication is being described?
Control function
When feelings are repressed in the organization, employees are affected by anxiety, which, in turn, affects performance. Whatever types of emotions are involved, whether satisfaction, dissatisfaction, happiness, or bitterness, communication provides a means decrease the internal pressure affecting the
individual. Which function of communication is being described?
Emotive function
What are the eight steps of the communication process?
develop an idea, encode, transmit, receive, decode, accept, use, and provide feedback
This is the most important step in effective communication. It must be useful or of some value. An example of this is how to prevent accidents in workplaces.
develop an idea
The next step after developing an idea is to ________ the idea into words, illustrations, figures, or other symbols suitable for transmission. The method of transmission should be determined in advance so that the idea may be encoded to conform with the specific requirements of the identified method. An example of this message is using telefax as a means of transmission.
encode
After encoding, the message is now ready for ___________ through the use of an appropriate communication channel. Among the various channels used include the spoken word, body movements, the written word, television, telephone, radio, an artist’s paint, electronic mail, etc.
transmission
_________________ is very important so the message sent will reach and hold the attention of the receiver.
To achieve this, the communication channel must be free of barriers, or interference (sometimes referred to as noise).
Proper transmission
The next step in the communication process is the
actual ___________ of the message by the intended receiver.
receiving
means translating the message from the sender into a form that will have meaning to the recipient.
decoding
The factors that will affect the acceptance or rejection of a message are as follows:
- the accuracy of the message
- whether or not the sender has the authority to
send the message and/or require action - the behavioral implications for the receiver
The next step is for the receiver to ________ or _________
the message. Sometimes, this is partial. An example is provided as follows: A newly-hired employee was sent to a supervisor with a note from his superior directing the supervisor to accept the employee into his unit and to provide the necessary training and guidance.
accept , reject
If the message provides information of importance to a relevant activity, then the receiver could store it and
retrieve it when required. If the message requires a certain action to be made, then he may do so, otherwise, he discards it as soon as it is received. All of the abovementioned options will depend on his perception of the message. Which process of communication is being described?
Use
This is the last step in the communication process. Depending on the perception of the receiver, however, this important step may not be made.
provide feedback
Even if feedback is relayed, it may not reach the original sender of the message. This may be attributed to the effects of what?
communication barriers
Communication consists of two major forms:
- verbal
- nonverbal
___________________ are those transmitted through hearing or sight.
Verbal communications
Two Classes of Verbal Communication
- Oral Communication
- Written Communication
This mostly involves hearing the words of the sender, although sometimes, opportunities are provided for seeing the sender’s body movements, facial expression, gestures, and eye contact. Sometimes, feeling, smelling, tasting, and touching are involved.
Oral communication
This is where the sender seeks to communicate through the written word. This is, sometimes, preferred over the oral communication because of time and cost constraints. When a sender, for instance, cannot meet personally the receiver due to some reason, a written letter or memo is prepared and sent to the receiver.
Written communication
This is a means of conveying message through body language, as well as the use of time, space, touch, clothing, appearance, and aesthetic elements.
Nonverbal communication
This consists of gestures, bodily movement, posture, facial expression, and mannerisms of all kinds.
Body language
