Chapter 6 Flashcards
The comments you make should be in line with what the speaker is saying and that you do not start any new subjects.
Verbal Following
____ can also express your interest in someone else by exhibited, by a loose and welcoming body stance.
Body posture
____ is the second nonverbal behavior factor.
Eye contact
These are arising hindrances to from the communicator’s characteristics as a person, including emotions, values, poor listening habits, sex, age, race, socioeconomic status, religion, education, and so on.
Personal Barriers
The study of meaning as expressed in symbols.
Semantic Barriers
____ can also influence whether you receive a job offer or not, viewing videotapes of actual applicants by judge shaving the music off, were able to evaluate the social abilities of job applicants.
Nonverbal Communication
Overcoming Barriers to Communication: (True/False)
Use multiple channels so that the accuracy of information may be enhanced.
True
____ are short verbal reactions intended to stimulate the speaker to talk by showing him that he is being listened to.
Minimal Encouragers
____ business communications print messages are used in communications. Examples include memoranda, suggestions, emails, letters, instruction books, and operating procedures.
Written Communication
____ is the process of sharing information through verbal and nonverbal means, including words, messages, and body movements.
Communication
A calm talking partner is frequently elicits more trust than one who is agitated and gesticulating frequently.
Encouraging Gestures
____ frequently conveys your level of interest in something the other person is speaking or if your thoughts are elsewhere.
facial expression
Overcoming Barriers to Communication: (True/False)
Use feedback to facilitate understanding and increase the potential for appropriate action.
True
Three types of Listening skills:
(1) Non Verbal Behavior
(2) Verbal Following
(3) Minimal Encourages
Four types of Non Verbal behavior
(1) Facial Expression
(2) Eye Contact
(3) Body Posture
(4) Encouraging Gestures
These are interferences to effective communication occurring in the environment where the communication is undertaken.
Physical Barriers
Three types of communication
Verbal
Written
Non Verbal
Three Regulating skills:
(1) Opening a conversation/Setting Goals
(2) Goal Evaluation
(3) Closing conversation
Overcoming Barriers to Communication: (True/False)
Use simplified language that is easily understandable and which eliminates the possibility of people getting mixed- up with meanings.
True
Overcoming Barriers to Communication: (True/False)
Repeat messages in order to provide assurance that they are properly received.
True
____ may be defined as an organized means of providing past present, and projected information on the company’s internal operations and external intelligence for use in decision making.
Management information
system (MIS)
____ communications in business take place over the phone or in person. The medium of the message is oral.
Verbal
