Chapter 6

Question 1

The comments you make should be in line with what the speaker is saying and that you do not start any new subjects.

Answer 1

Verbal Following

Question 2

____ can also express your interest in someone else by exhibited, by a loose and welcoming body stance.

Answer 2

Body posture

Question 3

____ is the second nonverbal behavior factor.

Answer 3

Eye contact

Question 4

These are arising hindrances to from the communicator’s characteristics as a person, including emotions, values, poor listening habits, sex, age, race, socioeconomic status, religion, education, and so on.

Answer 4

Personal Barriers

Question 5

The study of meaning as expressed in symbols.

Answer 5

Semantic Barriers

Question 6

____ can also influence whether you receive a job offer or not, viewing videotapes of actual applicants by judge shaving the music off, were able to evaluate the social abilities of job applicants.

Answer 6

Nonverbal Communication

Question 7

Overcoming Barriers to Communication: (True/False)

Use multiple channels so that the accuracy of information may be enhanced.

Answer 7

True

Question 8

____ are short verbal reactions intended to stimulate the speaker to talk by showing him that he is being listened to.

Answer 8

Minimal Encouragers

Question 9

____ business communications print messages are used in communications. Examples include memoranda, suggestions, emails, letters, instruction books, and operating procedures.

Answer 9

Written Communication

Question 10

____ is the process of sharing information through verbal and nonverbal means, including words, messages, and body movements.

Answer 10

Communication

Question 11

A calm talking partner is frequently elicits more trust than one who is agitated and gesticulating frequently.

Answer 11

Encouraging Gestures

Question 12

____ frequently conveys your level of interest in something the other person is speaking or if your thoughts are elsewhere.

Answer 12

facial expression

Question 13

Overcoming Barriers to Communication: (True/False)

Use feedback to facilitate understanding and increase the potential for appropriate action.

Answer 13

True

Question 14

Three types of Listening skills:

Answer 14

(1) Non Verbal Behavior
(2) Verbal Following
(3) Minimal Encourages

Question 15

Four types of Non Verbal behavior

Answer 15

(1) Facial Expression
(2) Eye Contact
(3) Body Posture
(4) Encouraging Gestures

Question 16

These are interferences to effective communication occurring in the environment where the communication is undertaken.

Answer 16

Physical Barriers

Question 17

Three types of communication

Answer 17

Verbal
Written
Non Verbal

Question 18

Three Regulating skills:

Answer 18

(1) Opening a conversation/Setting Goals
(2) Goal Evaluation
(3) Closing conversation

Question 19

Overcoming Barriers to Communication: (True/False)

Use simplified language that is easily understandable and which eliminates the possibility of people getting mixed- up with meanings.

Answer 19

True

Question 20

Overcoming Barriers to Communication: (True/False)

Repeat messages in order to provide assurance that they are properly received.

Answer 20

True

Question 21

____ may be defined as an organized means of providing past present, and projected information on the company’s internal operations and external intelligence for use in decision making.

Answer 21

Management information
system (MIS)

Question 22

____ communications in business take place over the phone or in person. The medium of the message is oral.

Answer 22

Verbal