Chapter 6 Flashcards
the exchange of information through the use of words or actions
communication
expressing feelings, thoughts or experiences with words, either by speaking or writing
verbal communication
getting messages w/o using words
non-verbal communication
postures, gestures, and facial expressions=
body languages
the sense of what to do or say without offending others
tact
- think about what you want to say
- use tact
- use “I” messages to express your thoughts, feelings, needs, and wants
- make clear, simple statements. Be specific
Speaking Skills
a) use body language to show you are listening
b) take advantage of pauses to offer encouragement
c) do not interrupt
d) repeat or rephrase the speaker’s thoughts and feelings
Listening Skills
The basic unit of society and includes two or more people joined by blood, marriage, adoption, or a desire to support each other
family
to fulfill physical, mental/emotional, and social needs
nurture
couple, nuclear family, blended family, single-parent family, extended family
Family Relationships
- show appreciation for each other
- support other family members
- spend quality time together
- communicate effectively
- show responsibility
- show respect
- follow family rules
Tips for Building Strong Family Relationships
- communicate openly and effectively
- speak with counselor
- speak w/ a counselor
Ways to Cope w/ Change
a relationship with someone you know, trust, and regard with affection
friendship
someone you see occasionally or know casually
acquaintance
when both sides in a conflict agree to give up something in order to reach a solution that satisfies everyone
compromise
