Chapter 5: Managing Misbehavior Flashcards
Aggression
Any act, active or passive, that intends to bring about physical or emotional harm to an employee, group, team, or organization.
Bullying
The repeated, abusive mistreatment of an individual or group that is threatening or intimidating, and that interferes with the ability to perform the work.
Cyberslacking
The use of the internet for personal reasons in the workplace instead of doing legitimate work. Cyberloafing.
Fraud
Hidden act of deception or misrepresentation against an organization intended to result in a financial or personal gain.
Incivility
Any disrespectful behavior, whether intentional or unintentional, that violates workplace norms.
Misbehavior
Any conscious act that deviates from organizational norms and expectations and harms organization, it’s employee’s, or stakeholders.
Office Politics
Misuse of power and influence to obtain personal advantage or gain at the expense of others or counter to the greater good of the organization.
Sabatoge
Violent form of misbehavior that serves to disrupt, destroy, or damage an organizations people, equipment, or relationships.
Theft
An unhidden act involving the unauthorized removal, consumption, conversion, or transfer or priory, either gentile, or intangible property.
What drives bullying?
Characterized by an imbalance of power and is driven by the need to control another individual can thrive when it is accepted and supported by an organizations culture
Interpersonal incivility
Disrespectful behavior that occurs between coworkers
Technological or cyber incivility
Disrespectful behavior that occurs through email texting and social media post
General incivility
General disrespectful behavior that demonstrates a general disregard for the workplace
