Chapter 5: Managing Misbehavior

Question 1

Aggression

Answer 1

Any act, active or passive, that intends to bring about physical or emotional harm to an employee, group, team, or organization.

Question 2

Bullying

Answer 2

The repeated, abusive mistreatment of an individual or group that is threatening or intimidating, and that interferes with the ability to perform the work.

Question 3

Cyberslacking

Answer 3

The use of the internet for personal reasons in the workplace instead of doing legitimate work. Cyberloafing.

Question 4

Fraud

Answer 4

Hidden act of deception or misrepresentation against an organization intended to result in a financial or personal gain.

Question 5

Incivility

Answer 5

Any disrespectful behavior, whether intentional or unintentional, that violates workplace norms.

Question 6

Misbehavior

Answer 6

Any conscious act that deviates from organizational norms and expectations and harms organization, it’s employee’s, or stakeholders.

Question 7

Office Politics

Answer 7

Misuse of power and influence to obtain personal advantage or gain at the expense of others or counter to the greater good of the organization.

Question 8

Sabatoge

Answer 8

Violent form of misbehavior that serves to disrupt, destroy, or damage an organizations people, equipment, or relationships.

Question 9

Theft

Answer 9

An unhidden act involving the unauthorized removal, consumption, conversion, or transfer or priory, either gentile, or intangible property.