Chapter 4: Conflicts and Politics

Question 1

Accommodating

Answer 1

Conflict resolution where one party either places their interest second and allow the other party to further their interest, or one party gives in to the demands of the other party.

Question 2

Arbitration

Answer 2

Alternative conflict resolution held outside of the court system by an impartial third party (arbitrator). The arbitrators decision is final and biding on the parties.

Question 3

Avoiding

Answer 3

Conflict resolution where the parties ignore the problem and do nothing to resolve a disagreement.

Question 4

Collaborating

Answer 4

Strategy for conflict resolution where the parties to the clinch openly express their concerns and work to find a mutually beneficial solution without making concessions.

Question 5

Compromising

Answer 5

Agreement or settlement of a dispute where each side must make concessions.

Question 6

Concessions

Answer 6

Something that is conceded or given up, such as authority, privilege, the right to, interest in, or ownership of a good, service, or agreement.

Question 7

Confronting

Answer 7

Strategy for conflict resolution where one party places its desires above the other to maximize it’s own gain.

Question 8

Distributive Negotiation

Answer 8

Adversarial form of negation in which parties in conflict compete with the intent to win it all.

Question 9

Integrative Negotiation

Answer 9

Cooperative form or negotiation in which parties in conflict work together to achieve a resolution that is a win win for all.

Question 10

Intergroup Conflict

Answer 10

Conflict between members of different groups, project teams, and departments that centers around processes, costs, or resources.

Question 11

Inter-organizational Conflict

Answer 11

Conflict between organizations that often occurs in response to a high level of competition.

Question 12

Interpersonal Conflict

Answer 12

Conflict between individuals that occurs because of differences in their goals and values.

Question 13

Intragroup Conflict

Answer 13

Conflict between members of the same group, project team, or department that centers around personality, relationships, processes, and task assignments.

Question 14

Litigation

Answer 14

Alternative conflict resolution which involves one party engaging legal counsel and filing a formal complaint against another party to sue in court.

Question 15

Mediation

Answer 15

Alternative conflict resolution that takes the form of a negotiation and is supervised by a neutral third party. The mediator does not make any resolution decisions, but simply facilitates the resolution process.

Question 16

Negotiation

Answer 16

Alternative conflict resolution where parties to a dispute attempt to work out a solution, formally or informally, through give and take without involving a third party.

Question 17

Organizational Conflict

Answer 17

the discord that arises when the interests or values of individuals and groups are incompatible and clock one another’s attempts to achieve their goals.

Question 18

Organizational Politics

Answer 18

Informal, off the record activities that managers engage in to increase their power and influence or to sell idea’s to achieve goals and overcome resistance.

Question 19

Party-Directed Mediation

Answer 19

A mediation approach for resolving disputes between coworkers that involve deep seated interpersonal and multicultural conflict.

Question 20

Political Strategies

Answer 20

The specific tactics that managers use to engage in organizational politics.

Question 21

Superordinate Goals

Answer 21

Goals the parties to a conflict agree to regardless of the source of their conflict, such as increasing organizational effectiveness and gaining a competitive advantage.