Chapter 3: Managing Change Flashcards
Benchmark
A metric used to compare organizational performance to industry standards.
Change Agent
Individual appointed to lead the change and inspire employee’s. Often a manager but may be an independent chosen leader from within or outside.
Change Plan
Detailed guide or roadmap for how change will be implemented that addresses the who, what, when, where and how of the change and appoints a change agent.
Creativity
Ability to see or do something in a new way.
Force Field Analysis
Framework for looking at the forces of change that help and hinder the transition to a desired future state.
Innovation
The value added to the creativity that makes a product, service, or dead desirable to business, government or society.
Kotter Model
8 step change management model that stresses the urgency of a transformational change and focuses on prepare ingredients for and accepting change, rather than the actual change itself.
Kurt Lewin Model
A simple and practical model of change management that views change in three stages: Unfreeze, change, and refreeze.
Learning Organization
Company that encourages creativity and innovation by acquiring knowledge and modifying employee behavior to use that knowledge.
Managing Change
Approach taken to transition employee, teams, and entire organization to a new, desirable state in a way that minimizes employee resistance and organizational costs while maximizing organizational effectiveness.
McKinsey Model
change management model based on the theory that for an organization to perform well and achieve success, seven interdependent elements need to be aligned and mutually reinforcing.
Organizational Alignment
Relates to the degree to which the components of a company are arranged to optimally support the intent, objectives, and goals of the organization.
Organizational Change
the alteration, modification, or adaption of an organizations structure, systems, or processes in response to an internal or external force.
Planned Change Process
Logical sequence of steps that sets out a plan to implement a change and maximize its success.
