Chapter 5 Comunication Flashcards
What is a EMS base station?
the base station serves as a dispatch and coordination area.
What are Mobile radios ?
Mobile radios are vehicle mounted devices used to communicate with EMS systems.
What are repeaters?
repeaters are a devices that receive low powered signals and then sends the signal out on a higher power.
What is an encoder?
its a device that breaks down sound waves into unique digital code.
What is a decoder?
it is a device that recognizes codes made by a decoder device.
What is a mobile data terminal?
it a terminal that displays dispatch information on a screen instead of by voice.
What is the FCC?
Federal Communication Commission
What does the FCC have jurisdiction over?
radio operation in the united states
What are the 10 basic rules of communication for EMT when using the EMS system.
- turn on and select correct frequency.
2.Listen for transmitting.
3.push talk button and wait 1 second before speaking. - speak clearly, calmly and 2 inch from microphone
- address unit be called by name & number and identify your unit by name and number.
- listen for communication signals i.e. go ahead, stand by
- keep transmissions brief
- keep transmission organized and to the point
- say the number 13 then the digits one-three
- Avoid diagnosis of patients problem
11.use echo method when receiving orders - write down important info
13.protect patient privacy - use “we” rather than “I”
15 use affirmative and negative - say over
What is AACN stand for
Advanced Automatic Collision Notification system
WHAT is “SBAR”
it is a way to organize communication.
what does the SBAR mnemonic stand for
situation
background
Assessment
Recommendation
what is encoding?
Encoding is the process of converting information into a message.
What is decoding
Is the process by which a message is translated and interpreted.
What is feedback?
is any information that an individual receives regarding their behavior.
What techniques will aid in communication with a patient?
- Clarification - asking more questions.
- Summery _ Rephrase and repeat what the patient said to you to them.
- Explanation - explain things clearly to a patient.
- Silence - consider patients needs for periods of silence.
- Reflection - lets that patient know you understand how they feel.
- Empathy - is the ability to recognize and understand how someone else feels.
- Confrontation - sometimes is necessary TO HELP A PATIENT OVERCOME HIS CRISIS.
- Facilitated communication - done by supporting a patient wrist, hand, elbow so they can use a letter board etc.
Defense Mechanisms
are psychological copy strategies
What are some Non-verbal communication
- Posture - they way you position yourself in relation to a patient.
- Distance - the distance between you and a patient.
- Intimate zone - space within 11/2 feet
- Gestures - nonverbal body movements that convey meaning.
- Eye Contact - help patient know you are listen but modify for cultures that find it offensive
- Haptic - touching
What are open-ended questions?
is a question that allows a patient to answer in his own words.
Example: “What seems to be the problem?”
Closed-end questions or closed-end questions
questions that call for specific information
Example: “What medication did you take?”
what are some consideration in interviewing a patient?
- Don’t ask leading questions
- Don’t interrupt a patient when they are speaking
- Don’t talk to much
- Don’t provide false assurance
- Don’t give inappropriate advice.
- Don’t ask “why” questions that imply blame
- Handle family issue appropriately
- Provide positive feedback to motivate unmotivated patient to talk.
- take caution interviewing hostile patients
Define culture
culture is composed of the thoughts, communications, actions, and values of a racial, ethnic, religious, or social group.
Define Ethnocentrism
it is the view that ones cultures way of doing things is the right way of doing things and the other is inferior.
