Chapter 5: Communication

Question 1

Interpersonal communication consist of the following basic elements.

Answer 1

Sender (company officer)
Message
Receiver (crew member)
Feedback to the sender
Interference

Question 2

All communications take place within a larger frame of reference. Senders and coded messages based on the number of factors.

Answer 2

Education level
Position of authority
Personal or ethnic background
Other characteristics

Question 3

There are five general purposes for the interpersonal communications what are they?

Answer 3

Learn
Relate
Influence
Play (entertain)
Help

Question 4

Nonverbal communication consist of the following elements.

Answer 4

Body language
Vocal tone and inflection
Personal appearance

Question 5

Listening, unlike simply hearing, is an active process that includes the following elements.

Answer 5

Attending (focus)
Understanding
Remembering
evaluating
Responding

Question 6

Daily oral communication with the crew, on and off the incident scene, includes

Answer 6

Issuing crew assignments 
Passing along information
Career counseling
Assigning tasks
Receiving reports

Question 7

There are three types of speeches and presentations most commonly used by company officers what are they?

Answer 7

Persuasive
Informative
Instructional

Question 8

Informative speeches provide the audience with information on a variety of topics. These topics include?

Answer 8

Ideas
Objects
Procedures
People
Events

Question 9

What provides information, such as project status report or proposed policy changes?

Answer 9

Report presentations

Question 10

What does the acronym HIPAA stand for?

Answer 10

Health insurance portability and accountability act of 1996

Question 11

When preparing a speech or oral presentation follow a logical sequence that includes the steps

Answer 11

Step 1: Select the topic
Step 2: Determine the purpose 
Step 3: Generate ideas
Step 4: Develop the central Idea
Step 5: Gathering supporting evidence 
Step 6: Organize the speech
Step 7: Rehearse the speech
Step 8: Deliver the speech 
Step 9: Evaluate the speech

Question 12

The first step in writing any document is to determine its?

Answer 12

Audience, scope, and purpose.

Question 13

Transition Jose at the start of a paragraph can be divided into four main categories what are they?

Answer 13

Showing contrast or qualification
Indicating Continuity
Showing cause-and-effect
Indicating exemplification

Question 14

The majority of memos are written to provide the following six types of information.

Answer 14

Who
What
When
Where
Why
How

Question 15

(FOIA)

Answer 15

Freedom of information Act

Question 16

They excepted format for most business slow to consist of the following parts

Answer 16

Heading
Opening
Body
Closing

Question 17

The following characteristics describe a cure for the completed form

Answer 17

Legible
Accurate
Complete
Objective

Question 18

A _______ is used to determine organizational decision making.

Answer 18

Policy

Question 19

The five C’s a radio communication

Answer 19

Conciseness
Clarity
Confidence
Control
Capability

Question 20

Policy and procedure documents generally contain the following

Answer 20

• Statement of purpose
• Statement of scope
• Contents page
• Procedures or policies organized by specific topic or function
• Appendices containing copies of forms that I referred to in the body of the text

Question 21

Outline of the steps that must be performed in order to properly follow in organizational policy.

Answer 21

Procedure