Chapter 3: Leader And Supervision Flashcards
____________Is critical in emergency situations with personal risk or high, and hazardous conditions can change rapidly.
Leadership
To become an effective leader, Company officers should cultivate the following leadership qualities
Vision Decisiveness Intelligence Integrity Consistency
Company officers should practice and improve their various skills.What are they?
Supervisory skills
Interpersonal skills
Communication skills
The first step in developing leadership skills is to_____and develop your own list of leader ship qualities.
Study successful leaders
Evaluation can be used to provide feedback for Company officers.Leadership skills can be addressed and assessed through?
Self assessments
Mentor feedback
360 degree feedback evaluation
Annual/supervisory reviews
In 1939, Kurt Lewin identified three leadership styles based on decision making.
Autocratic
Democratic
Laissez-faire
This leadership style provides clear directions of what, how, and when task will be performed.Followers provide little or no input into_______leaders decisions, orders flow from top to bottom, in compliance is accomplished through rules, regulations, and punishment for noncompliance.
Autocratic
This leader solicits input from their followers before making decisions. Sometimes called participative leadership, this style requires followers to participate in the process and be held accountable for the task delegated to them.
Democratic
_____________ these leaders do not make decisions or avoid making them. Followers are left to make decisions and solve problems for themselves.These leaders typically have very little authority in the organizations, although this style may be appropriate in situations where followers are highly skilled and self-motivated.
Laissez-afire
Other identify leadership styles include Burns,1978 and Bass,1985.
Transformational
Transactional
Leader ship style in which organizational change is accomplished by followers commitment to liters vision and inspiration.
Transformational
Sometimes called managerial leader ship, this leadership style enforce compliance to rewards and punishments.
Transactional
Command presence is a unique skill that includes the ability to?
- Identify the situations components
- Assesses the need for action
- Determine the nature of the necessary intervention
- Initiate action
______Is a system of moral principles.
Ethics
Examples of unethical conduct within the fire and emergency services include.
- Borrowing and never returning fuel, auto polish, or lightbulbs from stations supplies
- Shopping for personal items doing inspections/pre-fire planning
- Using the station to conduct a private business enterprise
What is the ethics three-step check?
Step 1: Is it legal?
Step 2:Is it fair to all concerned?
Step 3:How will it make me feel about myself?
Lying, the intent to deceive, is a common form of unethical behavior. Lying, like most forms of unethical conduct, is about immediate gratification in four areas,what are they?
Basic needs
Affiliation
Self-esteem
Self gratification
__ is a critical variable influencing career success, personal achievement, and life satisfaction.
(EI) Emotional intelligence
Some of the skills that contribute to an individual’s overall level of emotional intelligence are?
Leadership skills
Self-management skills
Intra-personal skills
Interpersonal skills
What does the acronym ELS mean?
Emotional learning system
Do you LS process uses five steps involving self assessment checklist, analysis of current skill Levels, and activities for developing or enhancing each skill, to help you to become less reactive and better identify and express your strong emotions.
Step A - Self-Assessment:Explore Step B - Self-Awareness:Identify Step C - Self-Knowledge:Understanding Step D - Self-Development:Learn Step C - Self-Improvement:Apply and Match
The definitions of supervision and_________are similar in often used interchangeably.
Management
The process of directing, overseeing, and controlling the activities of other individuals.
Supervision
Refers to the administration in control of projects, programs, situations, or organizations.
Management
How many levels is there of fire officer ranks?
4 levels
What level is a supervising fire officer (all company officers)?
Level 1
What level is a managing fire officer (battalion, district, and assistant chiefs)?
Level 2
What level is an Administrative fire officer (administrative chiefs in charge of divisions or bureaus with the department)?
Level 3
Executive fire officer (chief of the department)?
Level 4
Company officers will be held accountable for their actions,________, and decisions, as well as for the actions of their subordinates.
Commands
Having priorities helps the company officer to?
Focus
Minimize
Identify
The first line supervisor should categorize activities into three priority levels,what are they?
Emergency response
Preparation for emergency response
Organizational duties
What does the acronym SMART mean?
Specific Measurable Action oriented Relevant Time sensitive
A company officer guides the individuals in the group and focuses their efforts on becoming a cohesive team. This journey usually follows a four stage development model. What are the stages?
Forming
Storming
Norming
Performing
Employees are initially uncertain of their roles in the group.
Forming
Conflict may result as members compete for a position of informal leader ship or attempt to exert their personal influence over the group.
Storming
The group establishes and adheres to its own set of norms and values.
Norming
The supervisor works to maintain team spirit as the group accomplices its objectives at this stage, the group is a true team with all members sharing leadership.
Performing
For universal functions of management that are essential to the management a fire and emergency services organizations?
Planning
Organizing
Directing
Controlling
What does the acronym (PERT) mean?
Program evaluation and review technique
