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Company Officer 6th Edition > Chapter 3: Leader And Supervision > Flashcards

Chapter 3: Leader And Supervision Flashcards

1
Q

____________Is critical in emergency situations with personal risk or high, and hazardous conditions can change rapidly.

A

Leadership

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2
Q

To become an effective leader, Company officers should cultivate the following leadership qualities

A 
Vision
Decisiveness
Intelligence 
Integrity
Consistency
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3
Q

Company officers should practice and improve their various skills.What are they?

A

Supervisory skills
Interpersonal skills
Communication skills

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4
Q

The first step in developing leadership skills is to_____and develop your own list of leader ship qualities.

A

Study successful leaders

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5
Q

Evaluation can be used to provide feedback for Company officers.Leadership skills can be addressed and assessed through?

A

Self assessments
Mentor feedback
360 degree feedback evaluation
Annual/supervisory reviews

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6
Q

In 1939, Kurt Lewin identified three leadership styles based on decision making.

A

Autocratic
Democratic
Laissez-faire

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7
Q

This leadership style provides clear directions of what, how, and when task will be performed.Followers provide little or no input into_______leaders decisions, orders flow from top to bottom, in compliance is accomplished through rules, regulations, and punishment for noncompliance.

A

Autocratic

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8
Q

This leader solicits input from their followers before making decisions. Sometimes called participative leadership, this style requires followers to participate in the process and be held accountable for the task delegated to them.

A

Democratic

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9
Q

_____________ these leaders do not make decisions or avoid making them. Followers are left to make decisions and solve problems for themselves.These leaders typically have very little authority in the organizations, although this style may be appropriate in situations where followers are highly skilled and self-motivated.

A

Laissez-afire

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10
Q

Other identify leadership styles include Burns,1978 and Bass,1985.

A

Transformational

Transactional

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11
Q

Leader ship style in which organizational change is accomplished by followers commitment to liters vision and inspiration.

A

Transformational

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12
Q

Sometimes called managerial leader ship, this leadership style enforce compliance to rewards and punishments.

A

Transactional

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13
Q

Command presence is a unique skill that includes the ability to?

A
  • Identify the situations components
  • Assesses the need for action
  • Determine the nature of the necessary intervention
  • Initiate action
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14
Q

______Is a system of moral principles.

A

Ethics

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15
Q

Examples of unethical conduct within the fire and emergency services include.

A
  • Borrowing and never returning fuel, auto polish, or lightbulbs from stations supplies
  • Shopping for personal items doing inspections/pre-fire planning
  • Using the station to conduct a private business enterprise
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16
Q

What is the ethics three-step check?

A

Step 1: Is it legal?
Step 2:Is it fair to all concerned?
Step 3:How will it make me feel about myself?

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17
Q

Lying, the intent to deceive, is a common form of unethical behavior. Lying, like most forms of unethical conduct, is about immediate gratification in four areas,what are they?

A

Basic needs
Affiliation
Self-esteem
Self gratification

18
Q

__ is a critical variable influencing career success, personal achievement, and life satisfaction.

A

(EI) Emotional intelligence

19
Q

Some of the skills that contribute to an individual’s overall level of emotional intelligence are?

A

Leadership skills
Self-management skills
Intra-personal skills
Interpersonal skills

20
Q

What does the acronym ELS mean?

A

Emotional learning system

21
Q

Do you LS process uses five steps involving self assessment checklist, analysis of current skill Levels, and activities for developing or enhancing each skill, to help you to become less reactive and better identify and express your strong emotions.

A 
Step A - Self-Assessment:Explore 
Step B - Self-Awareness:Identify 
Step C - Self-Knowledge:Understanding
Step D - Self-Development:Learn
Step C - Self-Improvement:Apply and Match
22
Q

The definitions of supervision and_________are similar in often used interchangeably.

A

Management

23
Q

The process of directing, overseeing, and controlling the activities of other individuals.

A

Supervision

24
Q

Refers to the administration in control of projects, programs, situations, or organizations.

A

Management

25
Q

How many levels is there of fire officer ranks?

A

4 levels

26
Q

What level is a supervising fire officer (all company officers)?

A

Level 1

27
Q

What level is a managing fire officer (battalion, district, and assistant chiefs)?

A

Level 2

28
Q

What level is an Administrative fire officer (administrative chiefs in charge of divisions or bureaus with the department)?

A

Level 3

29
Q

Executive fire officer (chief of the department)?

A

Level 4

30
Q

Company officers will be held accountable for their actions,________, and decisions, as well as for the actions of their subordinates.

A

Commands

31
Q

Having priorities helps the company officer to?

A

Focus
Minimize
Identify

32
Q

The first line supervisor should categorize activities into three priority levels,what are they?

A

Emergency response
Preparation for emergency response
Organizational duties

33
Q

What does the acronym SMART mean?

A 
Specific
Measurable
Action oriented 
Relevant 
Time sensitive
34
Q

A company officer guides the individuals in the group and focuses their efforts on becoming a cohesive team. This journey usually follows a four stage development model. What are the stages?

A

Forming
Storming
Norming
Performing

35
Q

Employees are initially uncertain of their roles in the group.

A

Forming

36
Q

Conflict may result as members compete for a position of informal leader ship or attempt to exert their personal influence over the group.

A

Storming

37
Q

The group establishes and adheres to its own set of norms and values.

A

Norming

38
Q

The supervisor works to maintain team spirit as the group accomplices its objectives at this stage, the group is a true team with all members sharing leadership.

A

Performing

39
Q

For universal functions of management that are essential to the management a fire and emergency services organizations?

A

Planning
Organizing
Directing
Controlling

40
Q

What does the acronym (PERT) mean?

A

Program evaluation and review technique

Company Officer 6th Edition (9 decks)

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