Chapter 4: Human Resources Management

Question 1

Throughout the planning process, planning models provide a systematic approach to decision-making. Company officers can use the following steps to solve problems or make decisions. (5 step planning)

Answer 1

Identify
Select
Design
Implement
Evaluate

Question 2

What is the most important human resources available to fire and emergency services organizations?

Answer 2

Employees

Question 3

Possible warning signs that sexual-harassment is occurring?

Answer 3

Lack of engagement
Absenteeism
Avoidance of certain coworkers
Changes in behavior

Question 4

These programs are a benefit that employers often provide to help employees deal with the stresses in their personal and or professional lives.

Answer 4

(EAP) Employee assistance program

Question 5

Company officers are responsible for managing______, which occurs when people are in opposition or disagreement.

Answer 5

Conflict

Question 6

The following are common types of behaviors that people exhibit my face with conflict

Answer 6

Passive
Aggressive
Passive/aggressive
Assertive

Question 7

Occurs when people hide their own emotions so that others do not know how they feel.

Answer 7

Passive

Question 8

Occurs when people express their emotions openly and use threatening behaviors towards people or objects that violate the rights of others.

Answer 8

Aggressive

Question 9

Occurs when people express negative feelings, resentment, and aggression in unassertive passive ways (stubbornness, and refusal to communicate)

Answer 9

Passive/aggressive

Question 10

Occurs when people express their emotions honestly independent right without hurting others.

Answer 10

Assertive

Question 11

How many stops is there to conflict resolution?

Answer 11

7

Question 12

Possible reasons people break the rules include?

Answer 12

Resentment
Boredom
Ignorance
Stress

Question 13

Discipline has been defined as _____________,Thus the main purpose of discipline is to educate and change behavior.

Answer 13

Training that corrects

Question 14

Progressive discipline the usually involves three levels of actions

Answer 14

Preventative action
Correct of action
Punitive action

Question 15

What level of progressive discipline holds an individual counseling interview to correct the inappropriate behavior as soon as it is discovered and prevent it from becoming a pattern or progressing to a more serious offense?

Answer 15

Preventive action

Question 16

What level of progressive discipline is used when a member repeats a violation for which preventive action was taking, commits a different violation, or commits a serious violation as a first offense?

Answer 16

Corrective action

Question 17

What level of progressive discipline gives the employee notice of possible sanctions?

Answer 17

Punitive action