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FMST 314 > Chapter 5 - Communication > Flashcards

Chapter 5 - Communication Flashcards

1
Q

What are the steps of interpersonal communication? (5)

A
  1. Source encodes info
  2. Source transmits info.
  3. Receiver receives info.
  4. Receiver decodes message.
  5. Receiver transmits feedback.
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2
Q

What are some factors that influence how the source encodes their info? (4)

A

-Noise level
-Level of comfort
-mood
-environmental factors

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3
Q

Interpersonal gap

A

Sender’s intentions differ from the effect on the receiver.

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4
Q

Intent (of communication)

A

Internal to person A, must be inferred by person B

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5
Q

Impact (of communication)

A

Internal to person B, must be inferred by person A.

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6
Q

What contributes to the interpersonal gap? (4)

A

-Culture
-tone
-social context
-prior experiences

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7
Q

Functions of nonverbal communication (5)

A

-providing information
-regulating interactions
-defining the nature of the relationship
-Interpersonal influence
-Impression management

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8
Q

Components of nonverbal communication (4)

A

-Facial expressions
-Eyes/gazing behaviour
-Body movement
-Touch

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9
Q

How do you measure interpersonal closeness based on distance?

A

-Intimate (0-50 cm)
-Personal (0.5-1 m)
-Social (1-4 m)
-Public (> 4 m)

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10
Q

Paralanguage

A

Emphasis/intonation of how you say something

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11
Q

Characteristics of nonverbal communication (3)

A

-Not independent/discrete
-Typically occur together
-Can tailor to diff situations

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12
Q

Nonverbal sensitivity

A

Some people are better at reading it than others

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13
Q

Emotional intelligence

A

Having a higher nonverbal sensitivity

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14
Q

Self-disclosure

A

Revealing personal info to someone

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15
Q

Social Penetration Theory

A
  1. Superficial level
  2. Intimate level
  3. Very intimate level
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16
Q

When does the superficial level of social penetration occur?

A

When first meeting

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17
Q

When does intimate level of social penetration occur?

A

During relationship development

18
Q

When does the very intimate level of social penetration occur?

A

When you have a close relationship

19
Q

How does closeness affect communication?

A

Communication increases in depth/breadth.

20
Q

The interpersonal process model of intimacy (Reis and Shaver,1988) (3)

A

1) Engaging in self-disclosure
2) Relationship is authentic, involves openness and honesty.
3) Both partners need to be responsive.

21
Q

Differences in verbal communication (4)

A

-Topics
-Style of conversation
-Self-disclosure
-Instrumentality vs. expressivity

22
Q

Instrumentality

A

Wanting to do an activity while verbally communicating (i.e., having a meeting over golf)

23
Q

Expressivity

A

Able to have a conversation and focus on it alone

24
Q

11 Types of Dysfunctional Communication

A
  1. Kitchen-sinking
  2. Offbeaming
  3. Mindreading
  4. Interrupting
  5. Yes-butting
  6. Cross-complaining
  7. Criticism
  8. Defensiveness
  9. Stonewalling
  10. Belligerence
  11. Contempt
25
Q

Kitchen-sinking

A

addressing several complaints all at once

26
Q

Offbeaming

A

Go from topic to topic without staying on one long enough to resolve it.

27
Q

Mindreading

A

Assume you understand their thoughts/feelings/opinions without asking.

28
Q

Interrupting

A

interjecting to express disagreement or change topic

29
Q

Yes-butting

A

Finding something wrong with everything your partner says

30
Q

Cross-complaining

A

Responding to a partner’s complaint with one of your own

31
Q

Criticism

A

Attack person’s personality instead of a specific behaviour concern.

32
Q

Criticism

A

Attack person’s personality instead of a specific behaviour concern.

33
Q

Defensiveness

A

Partners protect themselves by making excuses or cross-complaining

34
Q

Stonewalling

A

Withdrawing in stony silence

35
Q

Belligerence

A

One partner aggressively rejecting the other’s attempts to communicate

36
Q

Contempt

A

Insults, mockery, hostile humor, implying the other person is beneath you

37
Q

How do you improve communication

A

-Identify what you want to talk about simply/completely
-Use I-statements
-XYZ statements
-Active listening/paraphrasing
-Perception-checking
-Asking for clarification
-Remain calm
-Validate

38
Q

XYZ statement

A

“When you do X in situation Y, I feel Z”

39
Q

Perception checking

A

Assess accuracy of your inferences

40
Q

Validation

A

recognizing each other’s points of view

41
Q

Types of validation (3)

A

Emotional, behavioural, cognitive

FMST 314 (12 decks)

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