Chapter 5 Attitudes, Values, Moods, and Emotions Flashcards

1
Q

Values (Y)

A

Ways of behaving or end-states desirable to a person or to a group.

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2
Q

terminal values (Y)

A

long-term personal life goals.

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3
Q

instrumental values (Y)

A

our preferred means of achieving our terminal values or our preferred ways of behaving

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4
Q

intrinsic work value

A

values related to the work itself

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5
Q

extrinsic work value

A

values related to the outcomes of the work

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6
Q

intrapersonal value conflict (Y)

A

when highly ranked instrumental and terminal values conflict

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7
Q

interpersonal value conflict (Y)

A

When two different people hold conflict values

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8
Q

individual-organization value conflict (Y)

A

when an employee’s values conflict with the value of the organization

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9
Q

attitude (Y)

A

expresses our values, beliefs, and feelings toward something, and inclines us to act or react in a certain way toward it.

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10
Q

beliefs (Y)

A

your judgements about the object of the attitude that result from your values, past experience, and reasoning

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11
Q

feelings (Y)

A

reflect your evaluations and overall liking of the object of the attitude, and can be positive or negative

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12
Q

cognitive dissonance (y)

A

an incompatibility between behavior and a attitude or between two different attitudes.

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13
Q

job satisfaction

A

reflects our attitudes and feelings about our job

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14
Q

organizational citizenship behavior (Y)

A

discretionary behavior (e.g helping others) that benefit the organization but that are not formally reworded or required.

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15
Q

organizational commitment

A

the degree to which an employee identifies with the organization and its goals and wants to stay with the organization

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16
Q

affective commitment (Y)

A

positive emotional attachment to the organization and strong identification with its values and goals.(愿意)

17
Q

normative commitment

A

feeling obliged to stay with an organization for moral or ethical reasons. (应该)

18
Q

continuance commitment (Y)

A

staying with an organization because of perceived high economic and/or social costs involved with leaving (必须)

19
Q

employee engagement

A

a heightened emotional and intellectual connection that an employee has for his/her job, organization, manager, or coworkers that, in turn, influences him/her to apply additional discretionary effort to his/her work

20
Q

emotions (Y)

A

transient physiological, behavioral, and psychological episodes experienced toward an object, person, or event that prepare us to respond to it.

21
Q

moods

A

short-term emotional states not directed toward anything in particular

22
Q

affectivity (感情敏感)

A

a general tendency of an individual to experience a particular mood or react to things in a particular way or with certain emotions

23
Q

positive affect

A

reflects a combination of high energy and positive evaluation characterized in such emotions as elation

24
Q

negative affect (Y)

A

comprise feelings of being upset, fearful, and distressed

25
Q

emotional contagion (Y)

A

one person’s expressed emotion causes other to express the same emotion

26
Q

emotional labor (与字面意思刚好相反)

A

displaying the appropriate emotion regardless of the emotion actually felt

27
Q

display rules

A

shared expectations about which emotions ought to be expressed and which ought to be disguised.
该表达什么感情,不该表达什么感情

28
Q

functional stress

A

manageable levels of stress for reasonable periods of time that generate positive emotions including satisfaction, excitement, and enjoyment;给人带来正能量的压力

29
Q

dysfunctional stress

A

an overload of stress from a situation of either under- or overarousal that continues for too long; 给然带来负能量或没有能量的压力,通常分布于两极

30
Q

burnout

A

exhaustion of physical or emotional strength or motivation usually as a result of prolonged stress or frustration