Chapter 5 Attitudes, Values, Moods, and Emotions Flashcards
Values (Y)
Ways of behaving or end-states desirable to a person or to a group.
terminal values (Y)
long-term personal life goals.
instrumental values (Y)
our preferred means of achieving our terminal values or our preferred ways of behaving
intrinsic work value
values related to the work itself
extrinsic work value
values related to the outcomes of the work
intrapersonal value conflict (Y)
when highly ranked instrumental and terminal values conflict
interpersonal value conflict (Y)
When two different people hold conflict values
individual-organization value conflict (Y)
when an employee’s values conflict with the value of the organization
attitude (Y)
expresses our values, beliefs, and feelings toward something, and inclines us to act or react in a certain way toward it.
beliefs (Y)
your judgements about the object of the attitude that result from your values, past experience, and reasoning
feelings (Y)
reflect your evaluations and overall liking of the object of the attitude, and can be positive or negative
cognitive dissonance (y)
an incompatibility between behavior and a attitude or between two different attitudes.
job satisfaction
reflects our attitudes and feelings about our job
organizational citizenship behavior (Y)
discretionary behavior (e.g helping others) that benefit the organization but that are not formally reworded or required.
organizational commitment
the degree to which an employee identifies with the organization and its goals and wants to stay with the organization
affective commitment (Y）
positive emotional attachment to the organization and strong identification with its values and goals.(愿意）
normative commitment
feeling obliged to stay with an organization for moral or ethical reasons. (应该）
continuance commitment (Y)
staying with an organization because of perceived high economic and/or social costs involved with leaving (必须）
employee engagement
a heightened emotional and intellectual connection that an employee has for his/her job, organization, manager, or coworkers that, in turn, influences him/her to apply additional discretionary effort to his/her work
emotions (Y)
transient physiological, behavioral, and psychological episodes experienced toward an object, person, or event that prepare us to respond to it.
moods
short-term emotional states not directed toward anything in particular
affectivity (感情敏感）
a general tendency of an individual to experience a particular mood or react to things in a particular way or with certain emotions
positive affect
reflects a combination of high energy and positive evaluation characterized in such emotions as elation
negative affect (Y)
comprise feelings of being upset, fearful, and distressed
emotional contagion (Y)
one person’s expressed emotion causes other to express the same emotion
emotional labor (与字面意思刚好相反）
displaying the appropriate emotion regardless of the emotion actually felt
display rules
shared expectations about which emotions ought to be expressed and which ought to be disguised.
该表达什么感情，不该表达什么感情
functional stress
manageable levels of stress for reasonable periods of time that generate positive emotions including satisfaction, excitement, and enjoyment；给人带来正能量的压力
dysfunctional stress
an overload of stress from a situation of either under- or overarousal that continues for too long; 给然带来负能量或没有能量的压力，通常分布于两极
burnout
exhaustion of physical or emotional strength or motivation usually as a result of prolonged stress or frustration
