Chapter 5 Flashcards
Listening vs hearing
Listening is an active process of receiving and understanding messages received either through listening to words or reading text.
Hearing is when sound waves are received by the ear and brain.
Define situational distraction
Anything in your environment that distracts you from the task at hand. Example: thinking about something else, being hungry, background music/noise, phone vibrating.
Define source distraction
When the person or mediated message we are listening
To exhibits behavior that inhibits our ability to listen.
example: someone had an accent, WROTE IN ALL CAPS, dramatic hand gestures, is talking with food in their mouth.
Define medium distractions
When the channel through which the message is delivered obstructs our ability to receive the message clearly.
Examples: phones cutting out, microphone not loud enough, texts beeping through while on the phone talking.
What are some things that inhibit us from listening?
Judgement, bias, lack of focus, medium distraction, situational distraction, and source distraction
What are benefits of being a good listener?
Relationship satisfaction, community activism, media awareness, job success.
Define listening tour
When a person travels to different communities specifically to listen to the concerns and ideas of people who live there. This allows leaders or other interested parties (politicians, business leaders, activists) to gain better insight to the lives of people in that community.
Define media awareness
The ability to selectively attend to and evaluate messages in the media.
Define listening goal
What you are trying to accomplish with listening to a particular context or situation
Define discriminative listening
Understanding the different stimuli around us in order to
Process the meaning. Example: parents understanding different sounds or actions their babies make to mean different things such as needing a bottle or a diaper change.
Define critical listening
It occurs when you need to evaluate an argument or a stance and develop an opinion based on evidence.
Define Comprehensive listening
Trying to understand and make meaning of the message. This allows for better recall later. Examples: taking notes, paying attention, asking follow up questions, asking for clarification.
Define appreciative listening
Listening for pleasure. Music, radio, poetry, speakers, tv.
Define empathic listening
Listening to others by responding nonjudgementally to their needs. Example: “I just really need to talk to someone”. They just want to feel heard and like their concerns are valid.
Explain HURIER
It's a six step acronym. Hearing Understanding Remembering Interpreting Evaluating Responding
