Chapter 5 Flashcards
Listening vs hearing
Listening is an active process of receiving and understanding messages received either through listening to words or reading text.
Hearing is when sound waves are received by the ear and brain.
Define situational distraction
Anything in your environment that distracts you from the task at hand. Example: thinking about something else, being hungry, background music/noise, phone vibrating.
Define source distraction
When the person or mediated message we are listening
To exhibits behavior that inhibits our ability to listen.
example: someone had an accent, WROTE IN ALL CAPS, dramatic hand gestures, is talking with food in their mouth.
Define medium distractions
When the channel through which the message is delivered obstructs our ability to receive the message clearly.
Examples: phones cutting out, microphone not loud enough, texts beeping through while on the phone talking.
What are some things that inhibit us from listening?
Judgement, bias, lack of focus, medium distraction, situational distraction, and source distraction
What are benefits of being a good listener?
Relationship satisfaction, community activism, media awareness, job success.
Define listening tour
When a person travels to different communities specifically to listen to the concerns and ideas of people who live there. This allows leaders or other interested parties (politicians, business leaders, activists) to gain better insight to the lives of people in that community.
Define media awareness
The ability to selectively attend to and evaluate messages in the media.
Define listening goal
What you are trying to accomplish with listening to a particular context or situation
Define discriminative listening
Understanding the different stimuli around us in order to
Process the meaning. Example: parents understanding different sounds or actions their babies make to mean different things such as needing a bottle or a diaper change.
Define critical listening
It occurs when you need to evaluate an argument or a stance and develop an opinion based on evidence.
Define Comprehensive listening
Trying to understand and make meaning of the message. This allows for better recall later. Examples: taking notes, paying attention, asking follow up questions, asking for clarification.
Define appreciative listening
Listening for pleasure. Music, radio, poetry, speakers, tv.
Define empathic listening
Listening to others by responding nonjudgementally to their needs. Example: “I just really need to talk to someone”. They just want to feel heard and like their concerns are valid.
Explain HURIER
It's a six step acronym. Hearing Understanding Remembering Interpreting Evaluating Responding
What are some ways to improve your hearing?
Move closer, turn up the volume, eliminate distractions, focus your attention
What are some ways to improve your understanding?
Be mindful (remain in the present moment and be fully aware of the speaker and messages) Do your research (prepare beforehand) Example: completing assigned reading before attending lecture
What are some ways to better remember the message?
Use memory aids such as flashcards ;) or notes
Put it in your own words. AVOID verbatim recordings. This decreases your ability to remember.
What are some ways to better interpret messages?
Ask questions Be holistic (use the message, visual cues, and context. Who are you talking to? What do you know about them already?) Consider the medium (example: misinterpreting texts because there is no vocal or visual cues)
How can you better evaluate a message?
Weighing the credibility and accuracy of a message Avoid bias Be generous (give benefit of the doubt to those you share a relationship with)
How can you better respond to messages?
Be nonverbally attentive (eye contact, head nod, expression)
Paraphrase to show you were listening
Reply with clarity
