Chapter 5 Flashcards
What is planning, 5 stages of systematic planning
Formalised process of decision making to assist in meeting organisational requirements
Based on 5 stages 1 establish an objective 2 identification of present situation (swot) 3 develop and evaluate action plan 4 select and implement plan 5 monitor and review results
What are the levels of planning
Strategic-
2-5 years by senior management
Respond to emerging trends, events challenges with vision and mission
Provide direction, swot analysis can be used
Eg. Mission and vision change
Tactical-
1-2 year by middle management
Respond to change internally and externally
Allocation of resources in order to achieve org objectives eg. Uniform change
Operational-
Day week and month by frontline
Achieve obj set by upper management
E.g customer complaints
What is the organising process
And the multi step process
Co ordinations for various human and physical resources and activities to assist in achieving objectives
Developed trough line staff and authority
Multi step-
1- determine work to be done
2- dividing work load
3- combine tasks in a logical manner
4- setting departments to co ordinate employees and obj achievements
5- monitor effectiveness and making adjust
Define leading process and what most effective leaders have
Ones ability to get others to follow willingly. Achieved through the ability to motivate, empower and build confidence
Leaders have- Intelligence Social maturity Internal motivation for achievement Self confidence Communication skills Take responsibility
What is controlling
Control process
Various types of control
The process of ensuring plans are being implemented appropriately and deviations are reported accordingly
Control process-
1- setting a standard, target objective
2- measuring performance(qual, Quan, benchmark)
3- identifying and investigating deviations
4- making necessary changes to make sure objectives are being met
Various types of control
- financial: budgets, financial records, external auditors, accounting systems
- performance: safety, product, service, benchmarking
- Time: deadlines, time management
- employees: ohs, resource wastage
What are management styles
Manner and approach at providing direction, implementing plans and motivating people- most leaders use a range of styles depending on personality and characteristics of employees
Autocratic management style
Features
Strength
Weaknesses
DRILL SARGENT
Features- manager makes decisions
Authority is centralised
One way communication downward
All about achieving tasks
Strengths- decision making quick
Direct communication
Expectations clearly delivered
High regard productivity and efficiency
Weakness- no employee input
Decrease morale
Lack of two way communication
To task focused
Persuasive management style
Features
Strength
Weakness
LAWYER
Features- managers provide explanation but make decisions
Similar to autocratic
Strengths: decision making quick
Suits high risk decisions
Employee expectation clear
Weakness: no employee input
Workers alienated
No implies empowerment
Consultative management style
Features
Strength
Weakness
FOOTBALL COACH
Features- managers make decisions alone after consulting
Aithority is central but Input considered
Two way communication
Strength- gain variety of ideas
Opportunity for better decision making
Increase employee motivation and job satisfaction
Weakness- time consuming
May not feel valued if ideas overload
Participate management style
S
W
F
Features- make decisions together
Authority is decentralised
Two way communication
Strength- manager has trust
Boost morale improve relations
High level of empowerment
Works well for middle And lower decisions
Weakness- time consuming
Cause conflict
Not all worker want responsibility
Leissez faire
S
W
F
GOOGLE DESIGN COMPANY
Features- employee make decisions
Decentralised authority
Hands off free reign
Strength- high employee empowerment
Encourage creativity and innovation
Flatter structure
Weakness- lack of monitoring
Some employee incapable of self management
Lack of guidance and direction
Situational or contingency management approach
Use a range of variables to determine the most appropriate management style required to attain organisational goals in diff types of situations
Managers perosnality
Employee characteristics
Constraints (time resources )
Corporate culture
Key roles of management
Planning
Organising
Leading
Controlling
