Chapter 2

Question 1

Examples of stakeholders

Answer 1

Shareholder
Suppliers
Customers
Employees
Community
Unions
Owners
Management 
Competitor

Question 2

What is the factors of the external environment

Answer 2

Organisation has no control over the pressures
They can only react or adapt
Macro and operating involves

Question 3

Internal environment factors

Answer 3

Have control over the pressures

What occurs inside the business

Question 4

Pressures within the macro environment?

Answer 4

STEGGL

Social trends- fashion trends, social media, health, equality
Technology- innovation and a competitive asvantage
Economic- recession, interest rates, tax
Global- Aussie dollar competition
Government- budgets and funding
Legal- laws and regulations, ohs etc

Question 5

Pressures in the operating environment

Answer 5

CCURLS

customers- needs and wants
Competition- price, product, marketing
Unions- represent employees; wages conditions
Regulatory bodies- representive bodies; vcaa and work safe
Lobby groups- environment
Suppliers- resources

Question 6

Pressures of the internal environment

Answer 6

Employees- wages, train them, growth and development
Owners- decision making
Organisational structure- hierarchy- who reports to who (upward downward and lateral)
Corporate culture- relationships, values and beliefs, behaviour and expectations!

Question 7

Sac questions: difference between macro and operating

Identify stakeholders from the case study; how do two stakeholders have conducting motivations

Identify pressures from the macro. Operating and internal enviro

Answer 7

Know these questions!!

Question 8

Definition of a stakeholder?

Answer 8

Individual or group who have a vested or direct interest in the actions of an organisation e.g suppliers and shareholders