Chapter 4

Question 1

What is management structure

Answer 1

The framework by which staff, departments, devisions and regions work together and interact with one another 
Traditionally hierarchal structure 
Senior
Middle
Front line

Question 2

Features of management structure

Answer 2

Division of labour: determining who does what

Organisational departments: can be divided based on function (marketing,hr,finance), geography, product and customer based

Chairs of command: authority and levels of responsibility

Communication channels: upward, downward, lateral

Patterns of decision making: lines of authority, reporting relationship, levels of management and chain of command

Question 3

Hierarchal management structures

Answer 3

Functional structure: split into area of expertise (marketing hr), enables employee specialisation, improved productivity,

Geographic: on location, enables easier monitoring of responsibility and accountability, double up of roles, divisions going in there own direction

Product: grouped together on product sell or make, eg Myer staff broken into departments

Customer: grouped together on customers they serve, eg Virgin airlines- public customers and corporate

Question 4

Flatter organisational structure

Answer 4

Matrix- empowers employees

Few layers

Project based across a range of departments

Question 5

What is corporate culture

Answer 5

Shared values and beliefs that inform behaviour

Question 6

Indicators of corporate culture

Answer 6

Employee orientation: to what extent is the needs and wants of employees taken into consideration.

Customer orientation:

Risk taking: degree in which employees are told to take risks

CSR: ethical and social responsibility

Diversity: yeh degree of skills, ideas, knowledge, males to female

Question 7

Impact of a positive corporate culture

Answer 7

Up- employee satisfaction

Up- productivity

Down- absenteeism, turnover

Down- recruitment costs

Question 8

What is a policy

Answer 8

Statement detailing the processors, rules and regilators related to expectations and consistency

Question 9

7 steps of implementation

Answer 9

1- issue 
2- research
3- stakeholder input
4- policy development
5- draft
6- approval/implementation 
7- evaluation

Question 10

Role of management

Answer 10

Managers co ordinate and initiate activities within an organisation to achieve organisational objectives