Chapter 5

Question 0

Courtesy

Answer 0

A polite, considerate, or helpful comment or act

Question 1

Confidentiality

Answer 1

Trusting others with personal and private information

Question 2

Gossip

Answer 2

To spread rumors or talk about the private matters of others

Question 3

Harassment

Answer 3

To trouble, torment, offend, or worry about a person by one’s behavior or comments

Question 4

Mentor

Answer 4

See “preceptor”

Question 5

Preceptor

Answer 5

A staff member who guides another staff member; mentor

Question 6

Priority

Answer 6

The most important thing at the time

Question 7

Professionalism

Answer 7

Following the laws, being ethical, having good work ethics, and having the skills to do your work

Question 8

Stress

Answer 8

The response or change in the body caused by any emotional, physical, social, or economic factor

Question 9

Stressor

Answer 9

The event or factor that causes stress

Question 10

Teamwork

Answer 10

Staff members work together as a group; each person does his or her part to provide safe and effective care

Question 11

Work ethics

Answer 11

Behavior in the workplace