Chapter 5

Question 1

What is planning?

Answer 1

setting the direction - where you want to go and how you are going to get there

Question 2

what does planning result in?

Answer 2

more productivity and sets priorities for what needs to get done

Question 3

What other function does planning make possible?

Answer 3

the control function

Question 4

What are time-management tips?

Answer 4

1. say no when you have to
2. do important work 1st
3. keep focus

Question 5

What are the steps in the planning process?

Answer 5

1. create a mission
2. assess situation
3. look for goals - gap between current position
4. assumptions of future
5. create plan and implement
6. evaluate results

Question 6

What is a mission statement?

Answer 6

a fundamental purpose or values

Question 7

What are questions that develop a strong statement?

Answer 7

core values and visions
legal responsibilities
who we/stakeholders are
strengths

Question 8

What are types of plans?

Answer 8

long term, short term

Question 9

what type of plan are most of us good at?

Answer 9

short core plans with more detail

Question 10

What is a vision ?

Answer 10

purpose of organization and hopes of future

Question 11

what is a strategic plan?

Answer 11

long term directions for entire organization

Question 12

what is a tactical plan?

Answer 12

implement all parts of strategic plan

Question 13

what are functional plans?

Answer 13

different operations in organization will help accomplish overall focus or strategy - financial, marketing, HR

Question 14

What are operational plans?

Answer 14

short term activities to implement strategic plan

Question 15

What all goes into an operational plan?

Answer 15

policies, procedures, and budgets

Question 16

what is a zero-based budget?

Answer 16

each budget is brand new - after each time period you start over

Question 17

What is forecasting?

Answer 17

trying to predict future

Question 18

what are the 2 types of forecasting?

Answer 18

quantitative and qualitative

Question 19

what is quantitative forecasting?

Answer 19

mathematical models and analysis of historical data

Question 20

what is qualitative forecasting?

Answer 20

this uses experts opinions

Question 21

what is contingency planning?

Answer 21

alternative courses of action to take when things go wrong

Question 22

What is benchmarking?

Answer 22

external and internal comparisons to plan for the future

Question 23

what is scenario planning?

Answer 23

a long term version of contingency planning

increases flexibility and preparation for future

Question 24

what is a goal?

Answer 24

final desired result

Question 25

what is goal setting?

Answer 25

how well a goal functions as motivators

Question 26

What are SMART goals?

Answer 26

specific, measurable, attainable, relevant, timely

Question 27

What is goal management?

Answer 27

not just set goals but well managed

Question 28

What are poorly managed goals ?

Answer 28

stress and poor performance, ethic issues, are we staying balanced?, is it realistic?

Question 29

What are goal alignments between team leader and team member

Answer 29

individually set, jointly plan, jointly control

Question 30

What is individual set?

Answer 30

leader sets goals , members perform tasks, leader provides support

Question 31

What is a jointly plan?

Answer 31

set objectives and standards together

Question 32

What is jointly control ?

Answer 32

review results, discuss, and renew cycle together

Question 33

What does participatory planning do?

Answer 33

allow others to participate and be invloved in planning process, good for whole organization, what do others think?, ask questions