Chapter 1

Question 1

Effective management is..

Answer 1

everyone supports everyone

Question 2

what do managers do?

Answer 2

plan, organize, lead, control

Question 3

3 management role?

Answer 3

interpersonal, informational, decisional

Question 4

Katz’s 3 essential management skills

Answer 4

conceptual, human, and technical skills

Question 5

What is emotional intelligence?

Answer 5

ability to manage ourselves

Question 6

What are the 6 must have managerial skills?

Answer 6

teamwork, self-management, leadership, critical thinking, professionalism, communication

Question 7

Important career issues are?

Answer 7

talent, technology, globalization, diversity, ethics

Question 8

What is intellectual capital?

Answer 8

brainpower or shared knowledge of a workforce

Question 9

commitment + competency =

Answer 9

intellectual capital

Question 10

job migration

Answer 10

jobs from one country to another

Question 11

What does multicultural workforce do?

Answer 11

provides both challenges and opportunities to employers

Question 12

What are ethics?

Answer 12

Moral principles - what is good and right

Question 13

Corporate governance =

Answer 13

financial performance

Question 14

ethical performance=

Answer 14

sustainability

Question 15

SWOT

Answer 15

strengths, weaknesses, opportunities, threats

Question 16

What is the shamrock organization ?

Answer 16

fulltime core workers, independent contractors, part time temporaries