Chapter 5

Question 1

NATCEP

Answer 1

Nursing assistant training and competency evaluation program

Question 2

OBRA

Answer 2

Omnibus Budget Reconciliation Act of 1987

Question 3

Confidentiality

Answer 3

Trusting others with personal and private information

Question 4

Courtesy

Answer 4

A polite, considerate, or helpful comment or act

Question 5

Gossip

Answer 5

To spread rumors or talk about the private matters of others

Question 6

Mentor or preceptor

Answer 6

A staff member who guides another staff member

Question 7

Priority

Answer 7

The most important thing at the time

Question 8

Professionalism

Answer 8

Following laws, being ethical, having goo work ethic, and having the skills to do the work

Question 9

Stress

Answer 9

The response or change in the body caused by any emotional, physical, social, or economic factor.

Question 10

Stressor

Answer 10

An event or factor that causes stress

Question 11

Teamwork

Answer 11

Staff members work together as a team each with their own part

Question 12

Work ethics

Answer 12

Behavior in the workplace