Chapter 42 (human Resource Management) Communication Flashcards
What is communication
-It involves the transmission of information from one person to another
-Effective communication is vital for a business and it needs to be clear and accurate so that it can be understood.
Why is communication important to a business
- It will ensure the number of mistakes within the business is reduced
- The employee will start to feel a sense of belonging
- The decision making process will enhance
- Additional income can be achieved
What does communication involve
- The information to be impaired (message)
- The transmitter (who ever sends the message)
- A form of transmission
- A receiver
What is one way communication ?
It is the simplest from of communication and usually comes in the form of an order where the receiver has no right of reply
+easy to use
+cheaper than 2 way
+no pressure
-less reliable as no way to check message
- may cause frustration to receiver
What is 2 way communication
It involves a sender and receiver of the information
+more reliable
+receiver feels more involved
-takes more time so is more expensive
-puts the sender of the information under pressure
What is formal communication
-This is associated with how information is communicated often by using agreed rules or procedures
- a type of language is used
- most businesses have a set of guidelines to use
What is informal communication
- there is no real rules
- it usually takes place outside work environment
- it is more verbal
Distinguish between formal and informal communication
-Formal communication has rules and procedures set whereas informal there is no set rules
- formal communication usually takes place in a work environment whereas informal it takes place outside of a work environment
- formal language has a type of language that is used but informal is more verbal
Evaluate the use of formal and informal communication by a business
Formal
+ there is more clarity and precision as it typically follows more guidelines which means it is more precise
+consistency- it helps maintain. Constant message reducing the risk of misunderstandings
+ professionalism- it fosters a professional environment promoting respect and seriousness in intereactions
-slow response time- the structure of it can lead to slow decision making processes and responses as it has to go through many layers for approval
- inflexibility- It can be rigid making it difficult to adapt to changing situations
- can be time consuming
- it can hinder creativity and innovation
Informal
+ it promotes creativity and innovation
+ it builds stronger relationships within the organization
-the potential of rumours or misinformation to spread
-lack of accountability
-the risk of important details being overlooked
What is open communication
- this uses language which is understood by most people
-there are no technical terms - it is good for businesses who’s aim is to reach a larger audience
- it is ideal in marketing situations
What is closed communication
- this is where the business may have its own language where those outside may not understand it
- it may include formal language
What is vertical communication
- this is linked to management communicating down to employees
- communication is between layers/ it can involve upward communication
- employees feel involved
What is horizontal communication
- this is communication between people at the same level
- it can be within the same department
Distinguish between group and individual objectives
Group refer to the goals set for the entire team or organization which focus on collective achievements and outcomes whereas individual are specific targets set for each team member
Why will the channel of communication/network vary
- type of leader
- size of the business
- experience of the employees
- type of organizational structure
