Chapter 4 - What Makes a Trusted Learning Advisor Flashcards
What is the fundamental characteristic of being a Trusted Learning Advisor?
Advising, similar to consulting. Trusted Learning Advisors help people understand and solve problems by verifying assumptions, asking questions in a structured way, and leveraging their expertise
What is the difference between a consultant and an order taker?
Consultants have earned the trust and freedom to think and act at a higher level than order takers. They don’t just execute tasks; they focus on problem-finding and problem-solving
How does John Hagel summarize the characteristics of Trusted Advisors?
Trusted Advisors invest time in understanding their stakeholders and their context. They are adaptable, able to identify changing needs and challenge customers when necessary. Their commitment is to provide value within the context of the customer they’re serving
What are some personal characteristics of a Trusted Learning Advisor?
Authentic, proactive, focused on continuous improvement, strong personal brand, willing to take ownership, empathetic, great listeners, strong technical and business knowledge, trustworthy, and not focused on “making a sale”
Why is being a connector important for a Trusted Learning Advisor?
Trusted Learning Advisors can see across business verticals and silos, connecting problems, ideas, and people. They can streamline, centralize, and standardize processes, adding value by seeing the bigger picture
How can a Trusted Learning Advisor “surprise and delight” their stakeholders?
By exceeding expectations, providing unexpected value, and going above and beyond what’s asked. This demonstrates that they are not just order takers but proactive partners
Why is honesty a crucial characteristic for a Trusted Learning Advisor?
Trusted Learning Advisors provide wise counsel, are honest with stakeholders about what learning can and cannot solve, and involve multiple stakeholders for successful outcomes
What does it mean for a Trusted Learning Advisor to be bold?
They have the courage to speak truth to power, challenge assumptions, and guide stakeholders towards the right solutions, even if it’s not what was initially requested
Why are power skills becoming increasingly important in today’s workplace?
As automation takes over routine tasks, human skills like empathy, understanding, and influence will become even more valuable in interacting with coworkers and customers
Why is curiosity an essential power skill for a Trusted Learning Advisor?
Curiosity encourages them to go beyond the obvious, ask questions, dig deeper, and uncover the root causes of performance problems
How does critical thinking help a Trusted Learning Advisor?
It allows them to analyze information objectively, separate facts from biases, and make informed decisions that lead to effective solutions
What is a growth mindset and why is it important for a Trusted Learning Advisor?
A growth mindset means being open to learning, embracing challenges, and continuously seeking improvement. It helps Trusted Learning Advisors stay current and offer the best solutions
Why is agility important for Trusted Learning Advisors?
Agility allows them to adapt to changing needs, think fast, be flexible, and respond effectively to the ever-evolving business landscape
How does empathy help a Trusted Learning Advisor build trust with stakeholders?
Empathy allows them to understand the stakeholder’s perspective, challenges, and feelings, fostering strong relationships built on human connection
What are the key techniques of active listening?
Paying attention, withholding judgment, reflecting, clarifying, and summarizing. Active listening helps uncover the full story and understand the stakeholder’s needs
