CHAPTER 4 TERMINOLOGY Flashcards
Active listening
full attention to what the patient is saying.
Aggressive communication
occurs when an individual interacts with another in an overpowering and forceful manner to meet one’s own personal needs at the expense of the other.
Altered cognition
is another physiologic factor that frequently hinders effective communication.
Assertive communication
interaction that takes into account the feelings and needs of a patient, yet honors the nurses right as an individual.
Assertiveness
one’s ability to confidently and comfortably express thoughts and feelings while still respecting the legitimate rights of a patient.
Clarifying
takes restating and paraphrasing a step further and is useful when the patient’s message is incomplete or confusing or does not go deeply enough into the area being explored.
Closed posture
is more formal, distant stance, generally with the arms, and possibly the legs, tightly crossed.
Closed question
is focused and seeks a particular answer.
Communication
a reciprocal process in which messages are sent and received between people.
Connotative meaning
a word is subjective and reflects the individuals perception or interpretation.
Denotative meaning
refers to the commonly accepted definition of a particular word.
Expressive aphasia
where they are unable to send the desired verbal message.
Focusing
used when more specific information is needed to accurately understand the patient’s message.
Gestures
movements people use to emphasize the idea they are attempting to communicate.
Jargon
“language” or terminology unique to people in a particular work setting, such as a hospital, or a specific type of work, like nursing.
Minimal encouragement
subtle therapeutic technique that communicates to the patient that the nurse is interested and wants to hear more.
Non therapeutic communication
usually blocks the development of a trusting and therapeutic relationship.
Nonverbal communication
Messages transmitted with out the use of words. Tone, rate of voice, volume of speech, eye contact, physical appearance, and use of touch.
one- way communication
has very little place in the nurse- patient relationship
open- ended question
do not require a specific response and allow the patient to elaborate freely on a subject when replying.
open posture
taking a relaxed stance, with uncrossed arms or legs while facing the other individual.
Paraphrasing
restatement of the patient’s message in the nurse’s own words in an attempt to verify that the nurse has correctly interpreted the patient’s message.
Passive listening
listening to the speaker is indicated either nonverbally through eye contact and nodding, or verbally through encouraging phrases such as “Uh- huh”, or “ I see”.
Posture
The way the individual sits, stands, and moves.
Receive, receiver
the receiver is the person or people to whom the message is conveyed.
Receptive aphasia
an inability to recognize or interpret the verbal message being received.
Reflecting
like restating, but it involves inner feelings and thoughts more than facts.
Restating
the nurse repeats to the patient what is believed to be the main point that the patient is trying to convey.
Sender
Sender is the one who conveys the message
Therapeutic communication
exchange of information that facilitates the formation of a positive nurse- patient relationship and actively involves the patient in all areas of care.
Two- way Communication
requires that both the sender and the receiver participate in the interaction.
Unassertive communication
the nurse agrees to do what the patient requests, even though doing so creates additional problems for the nurse.
Verbal Communication
use of spoken or written words or symbols.
