chapter 4: knowledge management

Question 1

Process of creating, capturing, sharing, and utilizing knowledge to help organizations perform better

Answer 1

knowledge management

Question 2

manuals and databases

Answer 2

explicit knowledge

Question 3

personal expertise

Answer 3

tacit knowledge

Question 4

• Focuses on gathering information from various sources.
• It includes individual expertise, documents, and databases
• The insights should be captured when there’s an employee turnover

Answer 4

key capture

Question 5

• Once captured, knowledge must be preserved to prevent it being outdated and inaccessible
• Involves organizing data in a way that it remains secured but can still be retrieve easily

Answer 5

knowledge preservation

Question 6

• Crucial aspect of managing knowledge
• Making sure that the knowledge are made accessible to the right people at the right time .

Answer 6

knowledge sharing

Question 7

knowledge sharing can be facilitated through t

Answer 7

training programs, workshops, collaboration tools, internal communication platforms

Question 8

• Putting to practice
• Encouraging the employees to apply what they learn, share their experiences, and collaborate on new projects, boost innovation and productivity

Answer 8

utilization knowledge

Question 9

key processes of managing knowledge

Answer 9

key capture
knowledge preservation
knowledge sharing
utilization knowledge

Question 10

key aspects of managing knowledge

Answer 10

knowledge creation
knowledge sharing
knowledge retention

Question 11

Encouraging innovation and the development of new insights through brainstorming, R&D and a culture of curiosity

Answer 11

knowledge creation

Question 12

This happens when an individuals or groups exchange insights or information to solve problems and make decisions. EX: microsoft

Answer 12

knowledge sharing

Question 13

it’s important to keep critical knowledge within the organization, even if employees leave. Many companies use knowledge repositories or mentoring programs to retain key insights. EX: mcdonalds, using standardized training manuals and procedures to pass down operational knowledge

Answer 13

knowledge retention

Question 14

platforms where this exchange takes place and where knowledge are bought or shared

Answer 14

knowledge markets

Question 15

types of knowledge markets

Answer 15

internal knowledge markets
external knowledge markets

Question 16

type of knowledge market where it - exist within an organisation, allowing employees from different departments or teams to share knowledge

Answer 16

internal knowledge markets

Question 17

type of knowledge market where organizations can tap into knowledge sources by collaborating with universities, research centers, or even competitors

Answer 17

external knowledge markets

Question 18

turning tacit knowledge (personal expertise or know-how) into explicit knowledge that can be easily shared, stored, and accessed by others.

Answer 18

codification

Question 19

the process of making that codified knowledge available to employees and stakeholders.

Answer 19

distribution

Question 20

secures centralized platforms allow employees to access manual, guides, policies, and more. Sites that can be accessed by employees. EX: Toyota

Answer 20

intranet portals

Question 21

platforms like Gdocs. Use for real-time sharing and editing documents. Make the collaboration seamless.

Answer 21

collaborative tools

Question 22

Plays a vital role in facilitating knowledge management. There are many tools and systems that help organizations capture, store, and distribute knowledge.

Answer 22

technology

Question 23

some key technologies include:

Answer 23

knowledge management systems (KMS)
collaboration tools
cloud solutions

Question 24

digital systems designed to store and manage knowledge in a structured way. For instance, SharePoint helps organizations store documents, track projects progress, and manage workflows.

Answer 24

knowledge management systems (KMS)

Question 25

Platforms like Slack, Microsoft Teams, or Trello enable team members to communicate and share knowledge effectively, breaking down silos within organizations.

Answer 25

collaboration tools

Question 26

like Google Drive and Dropbox allow employees to access files and documents from anywhere, promoting flexibility and collaboration.

Answer 26

cloud solutions

Question 27

organizations often need to acquire knowledge from outside sources to stay competitive and innovative.

Answer 27

importing knowledge

Question 28

methods of importing knowledge

Answer 28

hiring experts
collaborations and alliances

Question 29

methods of learning from the market

Answer 29

• Customer-feedback analysis
• Competitor analysis
• Market trend research: utilize reports

Question 30

way of gaining insights from customers, competitors, and market trends to improve a company’s strategies and products.

Answer 30

learning from the market

Question 31

Effective strategy wherein organization can leverage partnerships to gain shared knowledge and drive innovation.

Answer 31

learning through alliances

Question 32

is essential to prevent theft or misuse. Organizations need to safeguard their intellectual property (IP) to maintain competitive advantages.

Answer 32

protection of knowledge

Question 33

strategies for protecting knowledge

Answer 33

intellectual property (IP) Protection
non-disclosure agreements (NDAs)
security systems

Question 34

companies often paten new technologies or ideas to secure their innovations. Apple is well known for patenting its designs and technologies.

Answer 34

intellectual property protection

Question 35

these contracts protect confidential information from being shared with unauthorized individuals.

Answer 35

NDA

Question 36

companies also invest in cybersecurity to protect their digital knowledge from hacking or unauthorized access.

Answer 36

SECURITY SYSTEMS