Chapter 4 Human Resources Management 1 Flashcards
Examples of company level planning can include:
Conducting preincident planning.
Which of the following best describes what a company officer should document when recommending modifications to an existing plan?
A. Several examples of case histories
B. Projected outcome of the alteration
C. Original justification for the existing plan
D. Conversations between officer and subordinates
B. Projected outcome of the alteration
A company officer will provide new employees with first duty assignments:
During their probationary.
A new employee’s initial impressions and experiences during a first duty Assignment is Most likely to affect the employee’s:
Retention
During first duty assignments, company officers are responsible for:
Establishing work assignments for new personnel.
Which of the following BEST describes The training process of new employees?
A. All training is handled by company officers.
B. Some training may be delegated to other crewmembers.
C. Personnel should train for nonemergency duties first.
D. Providing mentors is generally seen as ineffective to learning.
B. Some training may be delegated to other crewmembers.
Who is MOST likely to be responsible for managing the evaluation process during the probationary period?
Company officer
The company officer should outline what is expected of new personnel during emergency and nonemergency situations:
When they are hired.
When outlining expectations of new personnel, a company officer must become familiar with the employees background in order to:
Provide the responder with support and leadership.
The company officer should help to create a work environment that fosters:
Communication
The conditions of an unfavorable work environment are aggravated if supervisors or managers:
Take no steps to discourage the behavior.
Sexual harassment in the workplace involves:
Both hostile work environment and attempts to use powers to gain sexual favors.
Which of the following BEST describes what company officers should know in order to follow proper procedures in case of sexual harassment?
A. The sexual history of all parties involved
B. Every aspect of the personal lives of those involved
C. Supreme Court decisions regarding sexual-harassment
D. The local reporting process for sexual-harassment charges
D. The local reporting process for sexual-harassment charges
To help eliminate sexual harassment in the workplace, company officers must monitor:
Unit members activities as well as their own
Which of the following BEST describes the role company officers should take in the promotion process involving subordinates?
Help subordinates investigate possible past two promotion
The loss of knowledge, skills, and leadership ability is a direct result from:
A premature loss of experienced personnel
The final step in the five-step planning model is:
Evaluate
Which type of performance evaluation is MOST likely to be used to evaluate personnel during daily activities?
informal
Which of the following BEST describes when formal performance evaluations take place? A. Weekly or biweekly B. During daily activities C. Before promotional exams D. immediately upon termination
C. Before promotional exams
According to NFPA 1021, responsibility for formal performance evaluations rests with: A. Level I Fire Chief B. Level II Fire Chief C. Level II Fire Officer D. Level III Fire Officer
C. Level II Fire Officer
Which of the following is MOST likely to be a valid reason that a leave request would be denied?
Mandated training
Many organizations permit duty exchanges among personnel with similar:
Rank
An employee assistance program (EAP) is MOST accurately described as:
A benefit provided by employers
Which of the following are signs of normal levels of stress that may be encountered by fire and emergency personnel? A. Pinpoint pupils B. Excessive vomiting C. Decreased blood pressure D. Increased oxygen consumption
D. Increased oxygen consumption
Which of the following signs or symptoms are associated with excessive stress?
Invulnerable feelings
When a company officer suspects that a unit member may have a problem with substance abuse, the company officer should:
Refer the unit number two on employee assistance program.
Which conflict management style is BEST defined as appeasing others and avoiding conflict?
Passive
Which conflict management style is BEST defined as compromise between the rights and needs of the two parties involved in the conflict?
Assertive
Which of the following methods of resolving conflict usually results in the best resolution to the conflict?
Collaborating
Which of the following methods of resolving conflict is BEST defined as possibly giving into the other persons positions?
Accommodating
The negotiating conflict resolution method is BEST described as:
Reaching a compromise solution all parties can agree on.
One of the guiding principles to resolving conflict includes:
Separating involve the parties from the issues.
The first step in conflict resolution is:
Classify/identify the problem.
The final step in conflict resolution is:
Test the action against the desired outcome.
One of the most effective methods of solving an internal dispute is using:
A peer-mediation process.
Which of the following BEST describes a benefit of solving an internal conflict within the organization?
A. Avoids a costly legal confrontation
B. Develops good publicity for the organization
C. Brings in outside authorities to resolve issues
D. Builds relationships with local judicial authorities
A. Avoids a costly legal confrontation
Discipline should be seen as:
Training that corrects.
Discipline within the fire and emergency services is designed to:
Provide positive motivation.
Corrective disciplinary action should be taken in a manner that is:
Progressive and lawful.
Progressive discipline is BEST described as ranging from:
Training/education to punitive.
The level of progressive discipline that holds an individual counseling interview to correct inappropriate behavior is called:
Preventive action
A formal written reprimand is a possible sanction in which level of progressive discipline?
Punitive action
Which level of progressive discipline is a company officer MOST likely to use?
Preventive action
Discipline may only be administered for violating which of the following? A. Verbal orders B. Personal space C. Social conventions D. Personal expectations
A. Verbal orders
A grievance may be lodged by the subordinate or labor representative if the company officer does not:
Follow the agreement procedures when administering a disciplinary action.
Both public and private unions seek to improve employees’ work conditions through a process called:
Collective-bargaining
Which of the following BEST describes a company officers involvement and participation in union activities?
A. Must never belong to a union
B. May belong to a union and be a participant in negotiations
C. May belong to a union but not a participant in negotiations
D. Can only serve as mediator between labor and management
B. May belong to a union and be a participant in negotiations
In the planning process, the planning models provide a systematic approach to decision-making:(5)
Identify: identify the problem Select: choose appropriate response Design: determine the steps to meet goals Implement: perform the selected activity Evaluate: determine the effectiveness
Probationary periods usually range from__to__months.
6to18
In first duty assignments the initial impressions and experiences can affect a responders___,___, and___.
Development, motivation, and retention
The company officer should help create environment that fosters____,____, and___.
Teamwork, communications, and diversity.
____ ____ ____ occurs when there is discriminatory conduct or behavior in the place of work that is unwelcome and offensive to an employee
Hostile work environment
Which management style? this occurs when people hide their own emotions so that others do not know how they feel.
Goal – appease others/avoid conflict at any cost
Passive
Which management style? This occurs when people express their emotions openly and use threatening behaviors toward people, which results in the violation of others rights.
Goal – dominate the situation and win
Aggressive
Which management style? This occurs when people express their emotions honestly and defend the rights without hurting others.
Goal – communication and mutual respect, Fairplay, and compromise between the right and needs of the two parties
Assertive
What are the 5 methods of resolving conflict
Avoiding Accommodating Forcing negotiating Collaborating
What are the 6 steps of conflict resolutions?
1) Classify/identify the problem
2) Define/diagnose the problem
3) Determine the right response/appropriate conflict management style
4) Determine alternative options
5) Convert decision to an action
6) Test action against the desired outcome
One of the most effective ways in resolving conflict has been through ____-____ ____. This is known as when conflicting parties voluntarily appear before a team organizational employees
Peer-mediation process
Benefits of peer mediation process are:
Relationships are maintained External Publicity is avoided Costly litigation is avoiding Organization/participants control the process Participants control the resolution
Personnel break the rules or do not comply with procedure because of?
Resentment:
Created when wages/working conditions are standard, labor/management disputes, difficult contract negotiations, rules are being unfairly/and consistently applied
Boredom:
Too little work/too little interest in the work
Ignorance:
Lack of knowledge of the job requirements
Stress:
Caused by personal problems(on or off the job) that effect performance
Corrective disciplinary action should be taken in a manner that is___and___.
Progressive and lawful
Discipline may only be administered for violation of:
Written policies Procedures Rules Regulations SOPs Verbal orders
What is the goal of the union?
Improvement in employees working conditions through collective bargaining negotiations
Open communications between representatives of the public,union, organizational management, and the local governing bodies is known as
Collective bargaining negotiations
A complaint against management by one or more personnel concerning an actual, alleged, or perceived injustice.
Grievance
Program to help employees and their families with work or personal problems.
EAP employee assistance program
A statistical tools used in project management that is designed to analyze and represent the tasks involved in completing a given project.
Program (or project) evaluation and review technique
(PERT) chart
A pattern of thinking that includes self deception, peer pressure, and conformity to group ethics and values
groupthink
Of all the axioms for guiding people ethically, Confucius (K’ung Ch’iu) in the sixth century B.C.E. stated that the most applicable, Do not impose on others what you yourself do not want.” In western civilization, that same ethical axiom is known as the______ _____: “do unto others as you want them to do unto you.”
The Golden Rule
