Chapter 4 Human Resources Management 1

Question 1

Examples of company level planning can include:

Answer 1

Conducting preincident planning.

Question 2

Which of the following best describes what a company officer should document when recommending modifications to an existing plan?
A. Several examples of case histories
B. Projected outcome of the alteration
C. Original justification for the existing plan
D. Conversations between officer and subordinates

Answer 2

B. Projected outcome of the alteration

Question 3

A company officer will provide new employees with first duty assignments:

Answer 3

During their probationary.

Question 4

A new employee’s initial impressions and experiences during a first duty Assignment is Most likely to affect the employee’s:

Answer 4

Retention

Question 5

During first duty assignments, company officers are responsible for:

Answer 5

Establishing work assignments for new personnel.

Question 6

Which of the following BEST describes The training process of new employees?
A. All training is handled by company officers.
B. Some training may be delegated to other crewmembers.
C. Personnel should train for nonemergency duties first.
D. Providing mentors is generally seen as ineffective to learning.

Answer 6

B. Some training may be delegated to other crewmembers.

Question 7

Who is MOST likely to be responsible for managing the evaluation process during the probationary period?

Answer 7

Company officer

Question 8

The company officer should outline what is expected of new personnel during emergency and nonemergency situations:

Answer 8

When they are hired.

Question 9

When outlining expectations of new personnel, a company officer must become familiar with the employees background in order to:

Answer 9

Provide the responder with support and leadership.

Question 10

The company officer should help to create a work environment that fosters:

Answer 10

Communication

Question 11

The conditions of an unfavorable work environment are aggravated if supervisors or managers:

Answer 11

Take no steps to discourage the behavior.

Question 12

Sexual harassment in the workplace involves:

Answer 12

Both hostile work environment and attempts to use powers to gain sexual favors.

Question 13

Which of the following BEST describes what company officers should know in order to follow proper procedures in case of sexual harassment?
A. The sexual history of all parties involved
B. Every aspect of the personal lives of those involved
C. Supreme Court decisions regarding sexual-harassment
D. The local reporting process for sexual-harassment charges

Answer 13

D. The local reporting process for sexual-harassment charges

Question 14

To help eliminate sexual harassment in the workplace, company officers must monitor:

Answer 14

Unit members activities as well as their own

Question 15

Which of the following BEST describes the role company officers should take in the promotion process involving subordinates?

Answer 15

Help subordinates investigate possible past two promotion

Question 16

The loss of knowledge, skills, and leadership ability is a direct result from:

Answer 16

A premature loss of experienced personnel

Question 17

The final step in the five-step planning model is:

Answer 17

Evaluate

Question 18

Which type of performance evaluation is MOST likely to be used to evaluate personnel during daily activities?

Answer 18

informal

Question 19

Which of the following BEST describes when formal performance evaluations take place?
A. Weekly or biweekly  
B. During daily activities
C. Before promotional exams
D. immediately upon termination

Answer 19

C. Before promotional exams

Question 20

According to NFPA 1021, responsibility for formal performance evaluations rests with:
A. Level I Fire Chief
B. Level II Fire Chief
C. Level II Fire Officer
D. Level III Fire Officer

Answer 20

C. Level II Fire Officer

Question 21

Which of the following is MOST likely to be a valid reason that a leave request would be denied?

Answer 21

Mandated training

Question 22

Many organizations permit duty exchanges among personnel with similar:

Answer 22

Rank

Question 23

An employee assistance program (EAP) is MOST accurately described as:

Answer 23

A benefit provided by employers

Question 24

Which of the following are signs of normal levels of stress that may be encountered by fire and emergency personnel?
A. Pinpoint pupils
B. Excessive vomiting
C. Decreased blood pressure
D. Increased oxygen consumption

Answer 24

D. Increased oxygen consumption

Question 25

Which of the following signs or symptoms are associated with excessive stress?

Answer 25

Invulnerable feelings

Question 26

When a company officer suspects that a unit member may have a problem with substance abuse, the company officer should:

Answer 26

Refer the unit number two on employee assistance program.

Question 27

Which conflict management style is BEST defined as appeasing others and avoiding conflict?

Answer 27

Passive

Question 28

Which conflict management style is BEST defined as compromise between the rights and needs of the two parties involved in the conflict?

Answer 28

Assertive

Question 29

Which of the following methods of resolving conflict usually results in the best resolution to the conflict?

Answer 29

Collaborating

Question 30

Which of the following methods of resolving conflict is BEST defined as possibly giving into the other persons positions?

Answer 30

Accommodating

Question 31

The negotiating conflict resolution method is BEST described as:

Answer 31

Reaching a compromise solution all parties can agree on.

Question 32

One of the guiding principles to resolving conflict includes:

Answer 32

Separating involve the parties from the issues.

Question 33

The first step in conflict resolution is:

Answer 33

Classify/identify the problem.

Question 34

The final step in conflict resolution is:

Answer 34

Test the action against the desired outcome.

Question 35

One of the most effective methods of solving an internal dispute is using:

Answer 35

A peer-mediation process.

Question 36

Which of the following BEST describes a benefit of solving an internal conflict within the organization? A. Avoids a costly legal confrontation B. Develops good publicity for the organization C. Brings in outside authorities to resolve issues D. Builds relationships with local judicial authorities

Answer 36

A. Avoids a costly legal confrontation

Question 37

Discipline should be seen as:

Answer 37

Training that corrects.

Question 38

Discipline within the fire and emergency services is designed to:

Answer 38

Provide positive motivation.

Question 39

Corrective disciplinary action should be taken in a manner that is:

Answer 39

Progressive and lawful.

Question 40

Progressive discipline is BEST described as ranging from:

Answer 40

Training/education to punitive.

Question 41

The level of progressive discipline that holds an individual counseling interview to correct inappropriate behavior is called:

Answer 41

Preventive action

Question 42

A formal written reprimand is a possible sanction in which level of progressive discipline?

Answer 42

Punitive action

Question 43

Which level of progressive discipline is a company officer MOST likely to use?

Answer 43

Preventive action

Question 44

``` Discipline may only be administered for violating which of the following? A. Verbal orders B. Personal space C. Social conventions D. Personal expectations ```

Answer 44

A. Verbal orders

Question 45

A grievance may be lodged by the subordinate or labor representative if the company officer does not:

Answer 45

Follow the agreement procedures when administering a disciplinary action.

Question 46

Both public and private unions seek to improve employees' work conditions through a process called:

Answer 46

Collective-bargaining

Question 47

Which of the following BEST describes a company officers involvement and participation in union activities? A. Must never belong to a union B. May belong to a union and be a participant in negotiations C. May belong to a union but not a participant in negotiations D. Can only serve as mediator between labor and management

Answer 47

B. May belong to a union and be a participant in negotiations

Question 48

In the planning process, the planning models provide a systematic approach to decision-making:(5)

Answer 48

``` Identify: identify the problem Select: choose appropriate response Design: determine the steps to meet goals Implement: perform the selected activity Evaluate: determine the effectiveness ```

Question 49

Probationary periods usually range from__to__months.

Answer 49

6to18

Question 50

In first duty assignments the initial impressions and experiences can affect a responders___,___, and___.

Answer 50

Development, motivation, and retention

Question 51

The company officer should help create environment that fosters____,____, and___.

Answer 51

Teamwork, communications, and diversity.

Question 52

____ ____ ____ occurs when there is discriminatory conduct or behavior in the place of work that is unwelcome and offensive to an employee

Answer 52

Hostile work environment

Question 53

Which management style? this occurs when people hide their own emotions so that others do not know how they feel. Goal – appease others/avoid conflict at any cost

Answer 53

Passive

Question 54

Which management style? This occurs when people express their emotions openly and use threatening behaviors toward people, which results in the violation of others rights. Goal – dominate the situation and win

Answer 54

Aggressive

Question 55

Which management style? This occurs when people express their emotions honestly and defend the rights without hurting others. Goal – communication and mutual respect, Fairplay, and compromise between the right and needs of the two parties

Answer 55

Assertive

Question 56

What are the 5 methods of resolving conflict

Answer 56

``` Avoiding Accommodating Forcing negotiating Collaborating ```

Question 57

What are the 6 steps of conflict resolutions?

Answer 57

1) Classify/identify the problem 2) Define/diagnose the problem 3) Determine the right response/appropriate conflict management style 4) Determine alternative options 5) Convert decision to an action 6) Test action against the desired outcome

Question 58

One of the most effective ways in resolving conflict has been through ____-____ ____. This is known as when conflicting parties voluntarily appear before a team organizational employees

Answer 58

Peer-mediation process

Question 59

Benefits of peer mediation process are:

Answer 59

``` Relationships are maintained External Publicity is avoided Costly litigation is avoiding Organization/participants control the process Participants control the resolution ```

Question 60

Personnel break the rules or do not comply with procedure because of?

Answer 60

Resentment: Created when wages/working conditions are standard, labor/management disputes, difficult contract negotiations, rules are being unfairly/and consistently applied Boredom: Too little work/too little interest in the work Ignorance: Lack of knowledge of the job requirements Stress: Caused by personal problems(on or off the job) that effect performance

Question 61

Corrective disciplinary action should be taken in a manner that is___and___.

Answer 61

Progressive and lawful

Question 62

Discipline may only be administered for violation of:

Answer 62

``` Written policies Procedures Rules Regulations SOPs Verbal orders ```

Question 63

What is the goal of the union?

Answer 63

Improvement in employees working conditions through collective bargaining negotiations

Question 64

Open communications between representatives of the public,union, organizational management, and the local governing bodies is known as

Answer 64

Collective bargaining negotiations

Question 65

A complaint against management by one or more personnel concerning an actual, alleged, or perceived injustice.

Answer 65

Grievance

Question 66

Program to help employees and their families with work or personal problems.

Answer 66

EAP employee assistance program

Question 67

A statistical tools used in project management that is designed to analyze and represent the tasks involved in completing a given project.

Answer 67

Program (or project) evaluation and review technique | (PERT) chart

Question 68

A pattern of thinking that includes self deception, peer pressure, and conformity to group ethics and values

Answer 68

groupthink

Question 69

Of all the axioms for guiding people ethically, Confucius (K'ung Ch'iu) in the sixth century B.C.E. stated that the most applicable, Do not impose on others what you yourself do not want." In western civilization, that same ethical axiom is known as the______ _____: "do unto others as you want them to do unto you."

Answer 69

The Golden Rule