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C/O 5th Edition > Chapter 3 Leadership And Supervision > Flashcards

Chapter 3 Leadership And Supervision Flashcards

1
Q

An anonymous survey of subordinates, peers, and superiors that include objective responses about an officer’s leadership is known as:

A

360° feedback evaluation

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2
Q

Which of the following company officer attributes is best described as seeing opportunities, identifying challenges, and modeling desired behavior?

A

Leadership skills

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3
Q

The first step to create command presence is to:

A

Determine what the situation is.

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4
Q

Ethics defines what is right and proper ____ for individuals in all relationships and activities.

A

Conduct

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5
Q

An entire organization’s image may suffer because of the ____ behavior of one member.

A

Unethical

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6
Q

From which of the following groups are personal ethics primarily learned?

A

Family

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7
Q

When rewarded for unethical conduct by an organization’s culture, individuals will except the benefits of those actions and then:

A

Justify those benefits internally.

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8
Q

Lying is unethical behavior that is used to increase perceived ____ of one’s self or others.

A

Competence

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9
Q

All members of an organization are responsible for the development of the ____ within the organization.

A

Ethical culture

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10
Q

Administration in control of projects, programs, situations, or organizations is referred to as:

A

Management

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11
Q

Which of the following Best describes when company officers must exhibit strong, positive leadership qualities?

A

At all times

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12
Q

A company officer’s ____ are based primarily on the services provided and the mission of the organization.

A

Priorities

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13
Q 
What type of preparation does a company officer use to ensure their unit is physically and mentally prepared to respond to an incident?
A. Direct
B. Indirect
C. Objective
D. Subjective
A

B. Indirect

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14
Q

To common supervisory techniques for problem-solving that are used by company officers are anticipating problems and:

A

Brainstorming

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15
Q

The technique of problem solving that requires that the team not limit member participation is known as:

A

Brainstorming

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16
Q

When establishing and communicating goals and objectives for their unit, company officers may use the SMART acronym, which stands for:

A

Specific, measurable, attainable, realistic, timely.

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17
Q

Which of the following methods can help get employees involved in establishing goals and objectives?

A

Delegating tasks

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18
Q

Which of the following is Most likely to be used in building an effective team that will make suggestions and provide solutions for problems?

A

Encouragement

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19
Q

Which of the following is the correct order of the four-stage development model used in forming an effective team?

A

Forming, Storming, Norming, Performing

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20
Q

An example of a company officer providing their employees with reward or incentive would be:

A

Writing a letter for their file

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21
Q

The formal process which assists participants in identifying and resolving personal, behavioral, or career problems that are adversely affecting performance is known as:

A

Counseling

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22
Q

The appropriate time to acknowledge accomplishment of objectives is:

A

As soon as possible

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23
Q

The process of controlling and directing available resources to achieve a goal or objective by authority or persuasion is referred to as:

A

Managing

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24
Q

Company officers are directly responsible for the effective and efficient use ____ which include personnel, facilities, apparatus, tools and equipment, and legal jurisdiction.

A

Resources

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25
Q

Which of the following are four main management functions of the company officer as described in the manual?

A

Planning, organizing, directing, controlling

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26
Q

Which of the following management skills involves the knowledge of laws and codes, computer use, report writing, and data analysis for problem-solving?

A

Administrative

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27
Q

Which of the following functions is the foundation of the management process?

A

Planning

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28
Q

Which of the following types of planning is frequently used for day-to-day operations by the company officer?

A

Standing

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29
Q

Which one of the following types of planning is used by company officers to chart the course for the organization into the future?

30
Q

Which of the following concepts is most likely to be used to ensure that a work schedule is realistic and that objectives are attainable?

A

Task management

31
Q

Leadership by the company officer in the creation of ____ are essential to the success of the unit.

A

Team spirit

32
Q

Which of the following leadership traits is the ability to anticipate, embrace, and meet change?

A

Proactiveness

33
Q

Level I

A

Supervising fire officer all CO’s

34
Q

Level II

A

Managing fire officer (Battalion, district, assistant chiefs)

35
Q

Level III

A

Administrative fire officer (administrative Chiefs in charge of divisions)

36
Q

Level IV

A

Executive fire officer(Fire Chief)

37
Q

Leadership trait: Planning, organizing, directing, and controlling in order to coordinate the efforts of the unit to accomplish objectives

A

Supervisory ability

38
Q

Leadership trait: making decisions quickly and effectively

A

Decisiveness

39
Q

Leadership trait: demonstrating self-confidence

A

Self-assurance

40
Q

Leadership trait: accomplishing goals/objectives with a minimum of supervision

A

Initiative

41
Q

Leadership trait: gaining additional responsibility/influence within the organization

A

Desire for professional success

42
Q

Leadership trait: applying consistently a set of moral/values to the decision-making process

43
Q

Leadership trait: being secure in the leadership position

A

Personal accountability

44
Q

Leadership trait: having a dream or concept of the way things can/should be

45
Q

Leadership trait: determining an effective order of action to achieve a desired outcome

A

Sense of priority

46
Q

Leadership trait: working hard to feel duties

A

Industriousness

47
Q

Leadership trait: working successfully with others to accomplish tasks

A

Interpersonal skills

48
Q

Leadership trait: providing support for others to succeed in accomplishing organizational and personal goals

A

Empowerment

49
Q

Leadership trait: seeking continuously new/imaginative methods of accomplishing the mission of the organization

A

Innovation and creativity

50
Q

Leadership trait: applying procedure, policy, rewards and just open evenly/fairly overtime

A

Consistency

51
Q

Leadership trait: being ready for potential situations

A

Preparedness

52
Q

Leadership trait: anticipating, embracing, and meeting change

A

Proactiveness

53
Q

The first step in developing leadership skills is to_________ and develop your own list of leadership traits

A

Study successful leaders

54
Q

The ability to identify the components of a situation, assess the need for action, determine the nature of the necessary intervention, initiate action, and to be perceived as having the ability to take action.

A

Command presence

55
Q

8 steps to create command presence

A 
Determine what the situation is
No resources are available
Develop the strategy and tactics
Listen to all points of view 
Make the decision
Implement the decision
Evaluate
Take responsibility
56
Q

The agreed-upon philosophical principles that define what is correct and proper behavior for the members of a society(moral philosophy)

57
Q

____ behavior Is learned primarily from families and secondarily from religious organizations, educational institutes, society as a whole, friends and peers

58
Q

Ethics 3-step check

A

Is it legal?
Is it fair to all concerned?
How will it make me feel about myself?

59
Q

Causes of unethical conduct

A

Violations of moral principles:

Bottom line mentality:

Shortcuts mentality:

Explosive mentality:

60
Q

4 main reasons for lying:

A

Basic needs
Affiliation
Self-esteem
Self gratification

61
Q

____: includes the process of directing, over soon, and controlling the activities of other individuals

A

Supervision

62
Q

____: The administration and control of projects, programs, situations, or organizations

A

Management

63
Q

4 – stage development model

A

Forming
Storming
Norming
Performing

64
Q

Stage 1 of the 4 stage development model

A

Forming: employees are initially uncertain of the roles
As relationships grow within the group, trust and respect develop, and the members begin to see themselves as part of the group

65
Q

Stage 2 of the 4-stage development model:

A

Storming:
Conflict may result at the stage as members jockey for informal leadership
May occur when a new officer join an existing unit that contains older, more experienced firefighters
Most critical aspect is to reduce the amount of time the group spends in the starting face

66
Q

Stage 3 of the 4- stage development model

A

Norming :
The group establishes/adheres to it’s own set of norms and values
Members become closer and more cohesive

67
Q

Stage 4 of the 4-stage development model

A

Performing: the supervisor works to maintain team spirit as the group accomplishes its objective The group is a true team with leadership shared by all members

68
Q

4-step method of counseling

A

: Describe the current performance
: Describe the desired performance
: Gain a commitment for change
: Follow up the commitment

69
Q

The 4 management functions are

A

Planning
Organizing
Directing
Controlling

70
Q

An effective company officer must possess the following management skills

A

Administration skills:
Human and communication skills:
Concept and decision-making skills:

C/O 5th Edition (7 decks)

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