Chapter 3 Leadership And Supervision

Question 1

An anonymous survey of subordinates, peers, and superiors that include objective responses about an officer’s leadership is known as:

Answer 1

360° feedback evaluation

Question 2

Which of the following company officer attributes is best described as seeing opportunities, identifying challenges, and modeling desired behavior?

Answer 2

Leadership skills

Question 3

The first step to create command presence is to:

Answer 3

Determine what the situation is.

Question 4

Ethics defines what is right and proper ____ for individuals in all relationships and activities.

Answer 4

Conduct

Question 5

An entire organization’s image may suffer because of the ____ behavior of one member.

Answer 5

Unethical

Question 6

From which of the following groups are personal ethics primarily learned?

Answer 6

Family

Question 7

When rewarded for unethical conduct by an organization’s culture, individuals will except the benefits of those actions and then:

Answer 7

Justify those benefits internally.

Question 8

Lying is unethical behavior that is used to increase perceived ____ of one’s self or others.

Answer 8

Competence

Question 9

All members of an organization are responsible for the development of the ____ within the organization.

Answer 9

Ethical culture

Question 10

Administration in control of projects, programs, situations, or organizations is referred to as:

Answer 10

Management

Question 11

Which of the following Best describes when company officers must exhibit strong, positive leadership qualities?

Answer 11

At all times

Question 12

A company officer’s ____ are based primarily on the services provided and the mission of the organization.

Answer 12

Priorities

Question 13

What type of preparation does a company officer use to ensure their unit is physically and mentally prepared to respond to an incident?
A. Direct
B. Indirect
C. Objective
D. Subjective

Answer 13

B. Indirect

Question 14

To common supervisory techniques for problem-solving that are used by company officers are anticipating problems and:

Answer 14

Brainstorming

Question 15

The technique of problem solving that requires that the team not limit member participation is known as:

Answer 15

Brainstorming

Question 16

When establishing and communicating goals and objectives for their unit, company officers may use the SMART acronym, which stands for:

Answer 16

Specific, measurable, attainable, realistic, timely.

Question 17

Which of the following methods can help get employees involved in establishing goals and objectives?

Answer 17

Delegating tasks

Question 18

Which of the following is Most likely to be used in building an effective team that will make suggestions and provide solutions for problems?

Answer 18

Encouragement

Question 19

Which of the following is the correct order of the four-stage development model used in forming an effective team?

Answer 19

Forming, Storming, Norming, Performing

Question 20

An example of a company officer providing their employees with reward or incentive would be:

Answer 20

Writing a letter for their file

Question 21

The formal process which assists participants in identifying and resolving personal, behavioral, or career problems that are adversely affecting performance is known as:

Answer 21

Counseling

Question 22

The appropriate time to acknowledge accomplishment of objectives is:

Answer 22

As soon as possible

Question 23

The process of controlling and directing available resources to achieve a goal or objective by authority or persuasion is referred to as:

Answer 23

Managing

Question 24

Company officers are directly responsible for the effective and efficient use ____ which include personnel, facilities, apparatus, tools and equipment, and legal jurisdiction.

Answer 24

Resources

Question 25

Which of the following are four main management functions of the company officer as described in the manual?

Answer 25

Planning, organizing, directing, controlling

Question 26

Which of the following management skills involves the knowledge of laws and codes, computer use, report writing, and data analysis for problem-solving?

Answer 26

Administrative

Question 27

Which of the following functions is the foundation of the management process?

Answer 27

Planning

Question 28

Which of the following types of planning is frequently used for day-to-day operations by the company officer?

Answer 28

Standing

Question 29

Which one of the following types of planning is used by company officers to chart the course for the organization into the future?

Answer 29

Strategic

Question 30

Which of the following concepts is most likely to be used to ensure that a work schedule is realistic and that objectives are attainable?

Answer 30

Task management

Question 31

Leadership by the company officer in the creation of ____ are essential to the success of the unit.

Answer 31

Team spirit

Question 32

Which of the following leadership traits is the ability to anticipate, embrace, and meet change?

Answer 32

Proactiveness

Question 33

Level I

Answer 33

Supervising fire officer all CO's

Question 34

Level II

Answer 34

Managing fire officer (Battalion, district, assistant chiefs)

Question 35

Level III

Answer 35

Administrative fire officer (administrative Chiefs in charge of divisions)

Question 36

Level IV

Answer 36

Executive fire officer(Fire Chief)

Question 37

Leadership trait: Planning, organizing, directing, and controlling in order to coordinate the efforts of the unit to accomplish objectives

Answer 37

Supervisory ability

Question 38

Leadership trait: making decisions quickly and effectively

Answer 38

Decisiveness

Question 39

Leadership trait: demonstrating self-confidence

Answer 39

Self-assurance

Question 40

Leadership trait: accomplishing goals/objectives with a minimum of supervision

Answer 40

Initiative

Question 41

Leadership trait: gaining additional responsibility/influence within the organization

Answer 41

Desire for professional success

Question 42

Leadership trait: applying consistently a set of moral/values to the decision-making process

Answer 42

Integrity

Question 43

Leadership trait: being secure in the leadership position

Answer 43

Personal accountability

Question 44

Leadership trait: having a dream or concept of the way things can/should be

Answer 44

Vision

Question 45

Leadership trait: determining an effective order of action to achieve a desired outcome

Answer 45

Sense of priority

Question 46

Leadership trait: working hard to feel duties

Answer 46

Industriousness

Question 47

Leadership trait: working successfully with others to accomplish tasks

Answer 47

Interpersonal skills

Question 48

Leadership trait: providing support for others to succeed in accomplishing organizational and personal goals

Answer 48

Empowerment

Question 49

Leadership trait: seeking continuously new/imaginative methods of accomplishing the mission of the organization

Answer 49

Innovation and creativity

Question 50

Leadership trait: applying procedure, policy, rewards and just open evenly/fairly overtime

Answer 50

Consistency

Question 51

Leadership trait: being ready for potential situations

Answer 51

Preparedness

Question 52

Leadership trait: anticipating, embracing, and meeting change

Answer 52

Proactiveness

Question 53

The first step in developing leadership skills is to_________ and develop your own list of leadership traits

Answer 53

Study successful leaders

Question 54

The ability to identify the components of a situation, assess the need for action, determine the nature of the necessary intervention, initiate action, and to be perceived as having the ability to take action.

Answer 54

Command presence

Question 55

8 steps to create command presence

Answer 55

``` Determine what the situation is No resources are available Develop the strategy and tactics Listen to all points of view Make the decision Implement the decision Evaluate Take responsibility ```

Question 56

The agreed-upon philosophical principles that define what is correct and proper behavior for the members of a society(moral philosophy)

Answer 56

Ethics

Question 57

____ behavior Is learned primarily from families and secondarily from religious organizations, educational institutes, society as a whole, friends and peers

Answer 57

Ethical

Question 58

Ethics 3-step check

Answer 58

Is it legal? Is it fair to all concerned? How will it make me feel about myself?

Question 59

Causes of unethical conduct

Answer 59

Violations of moral principles: Bottom line mentality: Shortcuts mentality: Explosive mentality:

Question 60

4 main reasons for lying:

Answer 60

Basic needs Affiliation Self-esteem Self gratification

Question 61

____: includes the process of directing, over soon, and controlling the activities of other individuals

Answer 61

Supervision

Question 62

____: The administration and control of projects, programs, situations, or organizations

Answer 62

Management

Question 63

4 – stage development model

Answer 63

Forming Storming Norming Performing

Question 64

Stage 1 of the 4 stage development model

Answer 64

Forming: employees are initially uncertain of the roles As relationships grow within the group, trust and respect develop, and the members begin to see themselves as part of the group

Question 65

Stage 2 of the 4-stage development model:

Answer 65

Storming: Conflict may result at the stage as members jockey for informal leadership May occur when a new officer join an existing unit that contains older, more experienced firefighters Most critical aspect is to reduce the amount of time the group spends in the starting face

Question 66

Stage 3 of the 4- stage development model

Answer 66

Norming : The group establishes/adheres to it's own set of norms and values Members become closer and more cohesive

Question 67

Stage 4 of the 4-stage development model

Answer 67

Performing: the supervisor works to maintain team spirit as the group accomplishes its objective The group is a true team with leadership shared by all members

Question 68

4-step method of counseling

Answer 68

: Describe the current performance : Describe the desired performance : Gain a commitment for change : Follow up the commitment

Question 69

The 4 management functions are

Answer 69

Planning Organizing Directing Controlling

Question 70

An effective company officer must possess the following management skills

Answer 70

Administration skills: Human and communication skills: Concept and decision-making skills: