Chapter 4: Designing and Analyzing Jobs

Question 1

Talent Management

Answer 1

the holistic, intergrated, and result oriented process of planning, recruiting, selecting, developing, managing, and compensating employees

Question 2

Job Analysis

Answer 2

process by which information about jobs is gathered and organized to determine tasks, duties and responsibilities of each job and the human attributes required to perform it

Question 3

Job

Answer 3

consists of a group of related activities and duties, held by a single employee or a number of incumbents

Question 4

Incumbents

Answer 4

people currently holding the job position

Question 5

Occupation

Answer 5

a collection of jobs that share some or all of a set of main duties

Question 6

Position

Answer 6

collection of tasks and responsibilities performed by one person

Question 7

Organizational Structure

Answer 7

the formal relationships among jobs in an organization

Question 8

Organizational Chart

Answer 8

depicting the organization’s structure in chart form at a particular point in time

Question 9

Process Chart

Answer 9

the flow of inputs to outputs from the job under study

Question 10

Job Design

Answer 10

the process of organizing work into the tasks that are required to perform a specific job

Question 11

Types of Interview

Answer 11

• individual interview
• group interview
• supervisory interviews

Question 12

Structured Questionnaires

Answer 12

specific questions that are used for all jobs or common jobs

Question 13

Open Ended Questionnaires

Answer 13

ask open-ended questions to allow respondent to determine what answer should be

Question 14

Job Descriptions

Answer 14

a written statement of what the jobholder does, how they do it, and under what conditions the job is performed

Question 15

Job Identification

Answer 15

contains position title, department, location, supervisor

Question 16

Job Summary

Answer 16

describes general nature of the job

Question 17

Relationships

Answer 17

who reports to who, who supervises who, who works with who, outside the company

Question 18

Authority

Answer 18

defines the limits of jobholder’s authority

Question 19

Working Conditions

Answer 19

noise level, temperature, degree of privacy, frequency of interruptions, work location, amount of travel, hazards

Question 20

Job Specifications

Answer 20

a list of all the human requirements required to do the job

Question 21

Job Requirement Matrix

Answer 21

a complete description of what the worker does and how and why they do it, clarifies task purpose and KSA required to do it

Question 22

Task Statement

Answer 22

describes what the worker does, each of a main job duties, separate job tasks, and how the worker does it

Question 23

Work Simplification

Answer 23

evolved from scientific management theory based on the premise that work can be broken down into clearly defined, highly specialized, repetitive tasks to maximize efficiency

Question 24

Industrial Engineering

Answer 24

evolved from scientific management is concerned with analyzing work methods and establishing time standards to improve efficiency

Question 25

Business Process Reengineering

Answer 25

redesigning business processes so that small multifunctional teams that use IT do the job formerly done by a sequence of departments

Question 26

Three ways to Redesigned Specialized Jobs to Make Them More Challenging

Answer 26

• job enlargement
• job rotation
• job enrichment

Question 27

Job Enlargement

Answer 27

assigning workers additional same-level tasks

Question 28

Job Rotation

Answer 28

workers are systematically moved from one job to another, learning multiple roles and competencies

Question 29

Job Enrichment

Answer 29

redesign jobs in a way that increases opportunities for the worker to experience feelings of growth and achievement and empowerment

Question 30

Team-based Job Designs

Answer 30

Focuses on giving a team, rather than an individual, a whole and meaningful piece of work to do which empowers the team to decide among themselves how to accomplish work