Chapter 15: Managing Employee Separations

Question 1

Employee Relations

Answer 1

the managerial activity that involves establishing and maintaining positive employee-employer relationships that contribute to satisfactory productivity, motivation, moral, and discipline, and maintaining a positive, productive, and cohesive work environment

Question 2

Fair Treatment

Answer 2

actions taken to ensure that employees rights and contributions in the workplace are being respected and valued

Question 3

Social Exchange Theory

Answer 3

indicates that people treat others based on how they are treated

Question 4

Employee Engagement

Answer 4

a positive, fulfilling, work-related state of mind characterized by vigour, dedication, and absorption grounded in the emotional and intellectual connection that an employee has for their job

Question 5

Types of Employee Enagagment

Answer 5

• personal role engagement
• multidimensional engagement
• work tasks and job engagement

Question 6

Personal Role Engagement

Answer 6

an individual’s cognitive, emotional, and physical expression of how authentic they feel at work

Question 7

Multidimensional Engagement

Answer 7

a distinct set of cognitive, emotional, and behavioural mechanisms associated with a person’s role performance

Question 8

Work Task and Job Engagement

Answer 8

the positive state of mind that a person experiences toward their work tasks

Question 9

Distributive Justice

Answer 9

fairness and justice of the outcome of a decision

Question 10

Procedural Justice

Answer 10

fairness of the process

Question 11

Interactional Justice

Answer 11

the manner in which managers conduct their interpersonal dealings with employees and the degree to which they treat employees with dignity and respect

Question 12

Turnover

Answer 12

the termination of an individual’s employment with an organization

Question 13

Five Primary Reasons Employees Leave a Company

Answer 13

1. Better job opportunity
2. Personal or family reasons
3. Better salary
4. Lack of training or development opportunities
5. General desire for a career change

Question 14

Voluntary Turnover

Answer 14

employee initiated, usually in the form of quits or retirements

Question 15

7 Ways in which Employees Quit

Answer 15

• by the book
• loop
• grateful goodbye
• avoidance
• perfunctorily
• impulse quitting
• bridge burning

Question 16

By The Book Quitting

Answer 16

direct conversion providing formal notice to manager

Question 17

Loop Quitting

Answer 17

keep manager informed about intent to resign so that it is not unexpected

Question 18

Grateful Goodbye

Answer 18

resigning via letter that expresses gratitude

Question 19

Avoidance

Answer 19

supervisor learns about resignation through an informal channel or from others

Question 20

Perfunctorily

Answer 20

similar to by the books but the meeting is impersonal

Question 21

Impulse Quitting

Answer 21

employee leaves with minimal notice

Question 22

Bridge Burning

Answer 22

unprofessional behaviour prior to or when providing resignation notice

Question 23

Functional Voluntary Turnover

Answer 23

bad performers leave, good performers stay

Question 24

Dysfunctional Voluntary Turnover

Answer 24

good performers leave, bad performers stay

Question 25

Predictors of Voluntary Turnover

Answer 25

- Low organizational commitment - Low role clarity - Low tenure - High role conflict - Low overall job satisfaction

Question 26

Retirees on Call

Answer 26

program where retirees can come back on a part-time or as-needed basis

Question 27

Pre Retirement Counselling

Answer 27

counselling provided to employees before retirement aimed at easing the passage to retirement

Question 28

Costs of Turnover

Answer 28

- separation costs - vacancy costs - replacement costs - training costs

Question 29

Separation costs

Answer 29

cost of exit interviews, administrative functions, separation or severance pay

Question 30

Vacancy Costs

Answer 30

the net savings or cost incurred of increased overtime, the use of temps, and the loss of sales associated with the vacancy

Question 31

Replacement Costs

Answer 31

costs of recruiting and hiring a replacement to fill the vacant positions

Question 32

Training Costs

Answer 32

formal and informal cost of training new hire

Question 33

Involuntary Turnover

Answer 33

employer initiated, usually in the form of dismissal or layoff

Question 34

Dismissal For Just Cause

Answer 34

an employer-initiated termination based on an employee’s poor behaviours. No severance, reasonable notice period, or additional payment beyond what the employee has already earned and is owed

Question 35

Insubordination

Answer 35

willful disregard or disobedience of a manager’s authority or legitimate orders, regarded as a form of misconduct that provides grounds for just cause dismissal

Question 36

Downsizing

Answer 36

intentional decision made by executives within the organization that involves a reduction of the workforce to improve efficiency or effectiveness of the organization by affecting the work process

Question 37

Layoff

Answer 37

workers are sent home for a period of time in a situation where three conditions are present 1. There is no work available for the employees 2. Management expects the no work situation to be temporary 3. Management intends to recall the employees when work is again available

Question 38

Wrongful Dismissal

Answer 38

an employee dismissal that does not comply with the law or does not comply with a written or implied contractual arrangement

Question 39

Reasonable Notice Legislation

Answer 39

Laws that require an employer to notify an employee in the event that they decide to terminate employees through layoffs. Minimum notice varies based on the size of the layoffs.

Question 40

Mass Layoffs Reasonable Notice

Answer 40

the length of reasonable notice is based on the number of employees laid off

Question 41

Small Layoffs Reasonable Notice

Answer 41

Length of reasonable notice is based on time each individual employee has been with the organization

Question 42

Constructive Dismissal

Answer 42

employer-initiated unilateral changes in the employment contract that the employee views as unacceptable, even though employment is not formally terminated by the employer