chapter 4 and chapter 5

Question 1

For what reasons is hard-copy correspondence (i.e. memos and letters) still useful?

Answer 1

knowing how to write an effective message (whatever the form) saves you time, reduce stress, and builds your image as a professional

Question 2

Why do companies draft business letters on company stationary?

Answer 2

a permanent record is necessary, confidentiality is important, sensitivity and formality are essential and a persuasive well-considered presentation is required

Question 3

What are two ways interoffice memos are useful for companies?

Answer 3

convey confidential internal information, and explaining organizational procedures or policies (dress code, bullying) that become permanent guidelines

Question 4

What structural elements contribute to an effective email?

Answer 4

subject line concise and meaningful, revealing main idea in opening immediately, body has easy comprehension, and one topic, closing has action, dates or deadlines.

Question 5

When is an email an appropriate channel?

Answer 5

short, informal message that request information and respond to inquiries. also for cover document when sending attachments

Question 6

How do you close with a purpose?

Answer 6

summarize message and close with goodwill thought

Question 7

How do you format email in the body?

Answer 7

single space within, and double space between paragraphs and no indent