Chapter 1 Flashcards
What is communication?
the transmission of information and meaning from one individual or group (the sender) to another (the receiver).
Name five steps in the communication process.
sender forms an idea, sender encodes idea in a message, message travels over a channel, receiver decodes message, and feedback travels to sender.
What is encode?
converting the idea into words or gestures that convey meaning
What is channel?
the medium which message is transmitted.
What is noise?
any barrier that disrupts the transmission of a message in the communication process
What is decode?
translating message into meaning.
Name physical and personal barriers to listening.
sick, uncomfortable, unable to hear speaker
values conflict with speaker
Name language barriers to listening.
unfamiliar words, thick accent, pronunciation mistakes
How is thought speed and faking attention related to effective listening.
process thoughts three times faster than speech
difficult to concentrate
What is grandstanding?
speak than listen, become impatient
What are technological barriers to listening?
distracted by laptop, cellphones
What are five tips to being an active listener.
stop talking, control your surroundings, develop positive mindset, listen for main points, keep an open mind
what are four more listening tips.
capitalize on lag time, judge ideas but not appearance, listen between the lines, be patient
how do you take selective notes.
select only the important points that can recalled later
how do you provide feedback to listener.
nod your head and maintain eye contact.
ask questions, give opinions
