Chapter 4 Flashcards

1
Q

What is the role of manager in job design?

A
  • Determine what work is to be performed in what order

- Determines skills and abilities needed to successfully perform work

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2
Q

What is the role of the employee in job design?

A

Provide info that may be known only by the person doing the job

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3
Q

What word describes a group of related activities?

A

Job

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4
Q

Specific duties performed by one person is…

A

Position

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5
Q

What is work (in job design definition) ?

A

Tasks that need to be completed in an organization

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6
Q

What is the Role of an employee (in job design…)?

A

Part played by an employee within an organization and the associated expected behaviours

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7
Q

What is job analysis, and why do it?

A

What:

  • Process of gathering infos
  • Cornerstone of HRM
  • Identifies the duties, tasks , knowledge and abilities to perform work successfully

Why?
To obtain info about jobs or work

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8
Q

Where does the information of a job analysis go afterwards?

A

Used for written job descriptions

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9
Q
What of these is not found in a job description? 
Job title
Date
Reports to 
References 
Written by an approved by 
Summary of the job 
Job duties and responsabilities
Job specifications 
Performance standards
Medical check
A

Medical check and references

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10
Q

What are some problems with job descriptions?

A
  • Poorly written, using vague rather than specific
  • Lack of updating
  • May violate law by containing specifications not related to job
  • Can limit scope of activity (creativity.. like oh, this was not written, is not my job)
  • May not contain standards of performance
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11
Q

What is important in clear and understandable job descriptions?

A
  • Use statements that are concise
  • Use action-oriented verbs and present tense
  • Job descriptions must match job requirements

*Basic STRAIGHT FORWARD communication

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12
Q

Why ad standards ad performance in job description?

A
  • Identifies expected results
  • Minimizes misunderstandings
  • Establishes foundations for taking corrective actions
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13
Q

For what is the info of job analysis used?

A
  • Recruitment
  • Selection
  • Performance management
  • Training and development
  • Health and safety
  • Compensations (pay rate directly in link with job analysis and description)
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14
Q

Who is responsible for designing the job?

A

Manager/supervisor

*HR keeps a close eye so role is not inflated

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15
Q

Why use job design?

A
  • Designed to achieve organizational objectives

- Well-designated job can also achieve employee goals

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16
Q

What are the 5 important job characteristics (Job characteristics model)?

A
  • Skill variety
  • Task identity
  • Task significance
  • Autonomy
  • Feedback
17
Q

If the 5 characteristics of the job model are present, what are the 3 psychological states that are created?

A
  • Meaningfulness of work
  • Responsabilities of outcomes
  • Knowledge of result of activities (knowhow well they did etc)
18
Q

What happens if the 3 psychological states are met?

A
  • High internal work MOTIVATION
  • High QUALITY work performance
  • High SATISFACTION with the work
  • LOW ABSENTEEISM and turnover