Chapter 1

Question 1

what is the definition of HRM?

Answer 1

An integrated set of PROCESSES, PRACTICES, PROGRAMS and systems in an organization that focuses on the EFFECTIVE DEPLOYMENT and DEVELOPMENT of its EMPLOYEES.

Question 2

Why study HRM?

Answer 2

Because organization employ employees to do work, and employees need to know the processes that affect them

Question 3

What is the link between line manager and HRM?

Answer 3

Line manager is THE person in charge of the department, and will work really closely with HRM

Line manager needs knowledge and understanding of HRM and how practices influence the success of the organization

Question 4

What is the line manager responsible for?

Answer 4

• Determining work and job design
• Promoting a culture of well being
• Making hiring decisions
• Coaching and developing employees
• Reviewing performance

Question 5

What is the HR professional responsible for?

Answer 5

• Aligning HR strategies with business strategies
• Delivering services to clientele (recruiting, payroll (if under HR), training people)
• Strengthening employee contributions = make every employee the best they can be
• Managing change

Question 6

True or false? If the business requires people in certain skills, HRM will train line manager to have ability to train these employees.

Answer 6

True

Question 7

What are the 6 big business topics?

Answer 7

• Global economy
• Changes in firms and business sectors
• Technology and quality
• Sustainability
• Human capital and talent management
• Demographic and employee concerns

Question 8

What are some innovation skills ?

Answer 8

• Creativity, problem solving and improvement skills
• Risk assessment and risk taking skills
• Relationship-building and communication skills
• Implementation skills

Question 9

How did technology help company in HR perspective?

Answer 9

• Technology has enable companies to improve processes:
  
  • Focus on customer satisfaction
• Creates also key initiatives to consumer retention