CHAPTER 3-Resolving Conflict in the Workplace

Question 0

what industrial disputes be caused by ?

Answer 0

1-pay and working conditions,
2-redundancies or dismissals,
3-discrimination of staff.

Question 1

what does industrial relations refer to ?

Answer 1

it refers to the quality of the relations that exist between the managers and the employees in an organisation

Question 2

what is a secret ballot ?

Answer 2

this means that how a person votes remains confidential

Question 3

what is the industrial relations act 1990 ?

Answer 3

it sets out the law governing the conduct of strikes and industrial disputes

Question 4

what is a wildcat strike ?

Answer 4

it is a type of unofficial dispute where no advance notice or warning is given to management

Question 5

what does picketing involve ?

Answer 5

it involves employee and trade union officials walking up and down outside the workplace indicating a strike is in progress

Question 6

what is an industrial dispute ?

Answer 6

it is a legal term referring to any conflict between workers and employers

Question 7

what are trade unions ?

Answer 7

they’re organisations that represent the views and interests of employees in matters of pay and conditions of employment

Question 8

what does ICTU stand for ?

Answer 8

Irish Congress of Trade Union

Question 9

how are employee pay and conditions negotiated ?

Answer 9

cost of living claim-(arises where employees want their wage to keep up with inflation)
comparability claim-(when employees want the same pay and conditions as another worker in a different company)
relatively claim-(when a group of worker want more pay than another group of workers)
productivity claim-(given as a reward for increasing output and efficiency)

Question 10

what is individual bargaining ?

Answer 10

this occurs when an employer wants to negotiate with an employee individually

Question 11

what is collective bargaining ?

Answer 11

occurs when an employer negotiates collectively to a group of workers

Question 12

what does social partnership refer to ?

Answer 12

it refers to the process whereby the government, employers and employees agree pay and conditions nationally

Question 13

what is the labour relations commission ?

Answer 13

established by the industrial relations act 1990 as a specialist agency to help with resolving industrial disputes

Question 14

what is an all out strike ?

Answer 14

this is when all union members in an organisation are ordered by the ICTU to stop working and leave the premises

Question 15

what are token stoppages ?

Answer 15

these involve workers stopping work for a short period of time to demonstrate their strength of feeling to the employer

Question 16

what are some consequences of strikes for stakeholders ?

Answer 16

BUSINESS-operations and productions are disrupted and no money
EMPLOYEES-loss money, confidence in their union and maybe job
CUSTOMERS-lack of supplies and goods for their company
GOVERNMENT-loss money from company for example tax revenue

Question 17

what does conciliation mean ?

Answer 17

it refers to when an industrial relations officer assists employers and union representatives to sort out their differences and negotiate a solution themselves

Question 18

what is dismissal ?

Answer 18

it means to be sacked from a job due to incomplete, dishonesty and breach of company discipline

Question 19

what is the unfair dismissals acts 1977 to 2007 ?

Answer 19

it is the laws preventing employees from being dismissed from their job for unfair reasons

Question 20

what are some fair dismissals ?

Answer 20

• if employee was incapable of doing job
• if employees conduct was unacceptable
• if the job came redundant
• if employer followed proper procedure

Question 21

what are some unfair dismissals ?

Answer 21

• if employer didn’t follow proper procedure
• if employer can not prove employees incapability of doing job
• if the employer can not prove unacceptable conduct by employee
• if employer tries constructive dismissal
• if sacked while on maternity leave

Question 22

what is constructive dismissal ?

Answer 22

this means when an employer makes working conditions for an employee so difficult that the employee is forced to leave their job

Question 23

what is the employment equality act 1998 ?

Answer 23

it is a law that outlines that it is illegal to discriminate anyone at work on the basis of :

• gender
• marital status
• family status
• age
• disability
• sexual orientation
• religious belief
• being a traveller