CHAPTER 2-Resolving Conflict in the Workplace

Question 0

what are the three legal ways offers can be made ?

Answer 0

1-verbally,
2-in writing,
3-by conduct.

Question 1

what are the elements of a legally binding contract ?

Answer 1

1. Offer 2.Acceptance 3.Consideration 4.Intention to contract
   5. Consent to contract 6.Capacity to contract
   7. Legality of form 8.legality of purpose

Question 2

what is intention to contract ?

Answer 2

this means that the parties to the contract must have intended to create a legally binding contract that could end up in court if not fulfilled

Question 3

what is consent to contract ?

Answer 3

this means that each party must give genuine agreement of their own free will to the making of the contract

Question 4

what does capacity mean ?

Answer 4

capacity means that the people agreeing to the contract must have legal right to do so

Question 5

what does legality of form mean ?

Answer 5

it means that certain contracts must be drawn up in writing before they can become legally binding

Question 6

what does legality of purpose mean ?

Answer 6

i means that for a contract to be illegally binding it must be for a legal purpose and not involve committing any crime or breaking the law

Question 7

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Answer 7

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Question 8

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Answer 8

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Question 9

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Answer 9

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Question 10

what is caveat emptor ?

Answer 10

it is a legal term meaning ‘let the buyer beware’

Question 11

what are the two important pieces of legislation that set out consumers’ legal rights and sellers’ responsibilities ???

Answer 11

1-The Sale of Goods and Supply of Services Act 1980,

2-The Consumer Protection Act 2007.

Question 12

what is the Sale of Good and Supply of Services Act 1980 ?

Answer 12

The Sale of Goods and Supply of Services Act 1980 sets out the law concerning the sale of goods and services.

Question 13

what does the Sale of Goods and Supply of Services Act 1980 set out ?

Answer 13

legal rights of consumers,
legal responsibilities of retailers,
legal remedies.

Question 14

what are the legal rights of consumers ?

Answer 14

1-goods sold must be of merchantable quality,
2-goods sold must be fit for purpose intended,
3-goods sold must be as decribed,
4-the buyer is entitled to legal ownership and quiet possession,
5-services must be provided by a competent person with skill and using due care and diligence,
6-consumers renting or buying on hire purchase.

Question 15

what does merchantable quality mean ?

Answer 15

it means that goods sold to consumers must be reasonably durable, even if they are sale items.

Question 16

what are the legal responsibilities of retailers ?

Answer 16

1-retailers are legally responsible,
2-retailers must respect all the legal rights of customers,
3-complaints,
4-signs pretending to limit the retailer’s liability are illegal,
5-any product guarantees offered.

Question 17

hat are the remedies available ?

Answer 17

1- Repair,

2- Replacement,

3- Refund.

Question 18

what is the consumer protection act 2007 ?

Answer 18

the act sets out the law concerning the false or misleading promotion of goods for sale