Chapter 3 Questions Flashcards

1
Q

A matrix organization:

Can involve multiple bosses and multiple teams

Requires quite a bit of communication to be successful

Were rare for quite a while but have become more common in recent years

All of the above

None of the above

A

All of the above

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2
Q

Hofstede identified cultural dimensions and researched expected behaviors within that society. Match the cultural dimension to the organizational impact it can have.

Uncertainty Avoidance
Power Distance
Individualism/Collectivism
Masculinity/Femininity
Confucian Work Dynamism

The propensity to hire from within the organizaion

A

Individualism/Collectivism

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3
Q

Hofstede identified cultural dimensions and researched expected behaviors within that society. Match the cultural dimension to the organizational impact it can have.

Uncertainty Avoidance
Power Distance
Individualism/Collectivism
Masculinity/Femininity
Confucian Work Dynamism

The level of conflict to be anticipated

A

Masculinity/Femininity

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4
Q

Hofstede identified cultural dimensions and researched expected behaviors within that society. Match the cultural dimension to the organizational impact it can have.

Uncertainty Avoidance
Power Distance
Individualism/Collectivism
Masculinity/Femininity
Confucian Work Dynamism

The likeliness of innovation

A

Power Distance

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5
Q

Hofstede identified cultural dimensions and researched expected behaviors within that society. Match the cultural dimension to the organizational impact it can have.

Uncertainty Avoidance
Power Distance
Individualism/Collectivism
Masculinity/Femininity
Confucian Work Dynamism

The willingness to delay gratification

A

Confucian Work Dynamism

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6
Q

Hofstede identified cultural dimensions and researched expected behaviors within that society. Match the cultural dimension to the organizational impact it can have.

Uncertainty Avoidance
Power Distance
Individualism/Collectivism
Masculinity/Femininity
Confucian Work Dynamism

The willingness to take risk or avoid risk

A

Uncertainty Avoidance

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7
Q

Match the organizational structure that you would find supporting the organization strategy of the following firms:

Flat organization
Matrix organization
Hierarchical organization

A military organization like the Navy

A

Hierarchical organization

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8
Q

Match the organizational structure that you would find supporting the organization strategy of the following firms:

Flat organization
Matrix organization
Hierarchical organization

A start-up venture in its first few years of existence

A

Flat organization

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9
Q

Match the organizational structure that you would find supporting the organization strategy of the following firms:

Flat organization
Matrix organization
Hierarchical organization

A multi-national organization with regional and functional divisions

A

Matrix organization

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10
Q

At Zara, decision rights for ordering have been granted to whom?

Regional managers
Headquarters
Store managers
Central production
The commercial team
A

Store managers

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11
Q

The organizational structure of Tata Consulting Service (TCS) is a ________ organizational structure.

hierarchical
networked 
matrix
flat
zero time
A

hierarchical

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12
Q

Differences in organizational and national culture normally do not affect system development and use.

True
False

A

False

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13
Q

Different organization structures reflect the different organizational strategies that are used by firms to implement their business strategy.

True
False

A

True

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14
Q

National culture no longer predisposes workers to act in a certain way.

True
False

A

False

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15
Q

Cognizant’s organizational structure was_________, but realized as its organization grew and its services became more complicated that a ________ structure for the organization was more appropriate.

hierarchical, networked
matrix, networked
flat, matrix
hierarchical, matrix
flat, hierarchical
A

hierarchical, matrix

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16
Q

In which type of organization design do middle managers do the primary information processing and communication function, telling subordinates what to do and then reporting the outcome to senior management?

Flat
Networked
Hierarchical
Matrix
Hybrid
A

Hierarchical

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17
Q

In which type of organizational structure will employees report to two or more supervisors?

Hierarchical
Networked
Flat
Matrix
Functional
A

Matrix

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18
Q

This type of organizational structure is based upon the concepts of division of labor, specialization, and unity of command. Key decisions are mad at the top and filter down through the organization.

Hierarchical
Networked
Flat
Matrix
Social
A

Hierarchical

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19
Q

Which organization structure typically assigns workers two or more supervisors in an effort to make sure multiple dimensions of the business are integrated?

Hierarchical
Flat
Matrix
Networked
Informal
A

Matrix

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20
Q

Match the organizational variable to its description.

Decision Rights
Business processes
Formal reporting relationships
Informal networks

The mechanisms used to develop organizational relationships outside of the formal reporting relationships.

A

Informal networks

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21
Q

Match the organizational variable to its description.

Decision Rights
Business processes
Formal reporting relationships
Informal networks

The set of tasks needed to complete key objectives of the business.

A

Business processes

22
Q

Match the organizational variable to its description.

Decision Rights
Business processes
Formal reporting relationships
Informal networks

The structure set up to ensure coordination with the organization.

A

Formal reporting relationships

23
Q

Match the organizational variable to its description.

Decision Rights
Business processes
Formal reporting relationships
Informal networks

The authority to make decisions necessary to plan and run the business.

A

Decision Rights

24
Q

Match the organizational structure to the statement that best represents it.

Networked organization
Flat organization
Matrix organization
Hierarchical organization

Decision rights are shared between managers.

A

Matrix organization

25
Q

Match the organizational structure to the statement that best represents it.

Networked organization
Flat organization
Matrix organization
Hierarchical organization

Decision rights are not clearly defined.

A

Flat organization

26
Q

Match the organizational structure to the statement that best represents it.

Networked organization
Flat organization
Matrix organization
Hierarchical organization

Decision rights are highly decentralized.

A

Networked organization

27
Q

Match the organizational structure to the statement that best represents it.

Networked organization
Flat organization
Matrix organization
Hierarchical organization

Decision rights are highly centralized.

A

Hierarchical organization

28
Q

Which of the following is not an organizational structure?

Hierarchical
Flat
Power Distant
Matrix
Networked
A

Power Distant

29
Q

The dimensions of national culture include all of the following EXCEPT:

The distribution of power in society

The extent to which society tolerated uncertainty

Avoidance of uncertainty

The acceptance of technology by society

The degree to which society engages in future-oriented behaviors

A

The acceptance of technology by society

30
Q

Which of the following is not an organizational design variable?

IT infrastructure
Decision rights
Informal networks
Structure
Formal reporting relationships
A

IT Infrastructure

31
Q

All statements below are true about a matrix organization structure EXCEPT:

The design supports both function and purpose.

Operating complexities can be reduced by sharing information among management.

Workers are assigned to two or more managers.

One weakness is that multiple dimensions of a business are not integrated well with a matrix organization.

Confusion must be dealt with through frequent meetings and conflict resolution sessions.

A

One weakness is that multiple dimensions of a business are not integrated well with a matrix organization.

32
Q

If a technology is to be successfully implemented into an organization, either the technology must fit the organization’s culture of the culture must be shaped to fit the behavioral requirements of the technology.

True
False

A

True

33
Q

All of the following help to develop informal networks that play an important role in an organization EXCEPT for

Job rotation
Company softball team
Virtual communities
Performance reviews
Attendance at a conference
A

Performance reviews

34
Q

Match a firm’s actions with the cultural layer it helps to define.

Low power distance
Values
Assumptions

Believe in helping employees to develop so they can perform better in the future

A

Values

35
Q

Match a firm’s actions with the cultural layer it helps to define.

Low power distance
Values
Assumptions

Invest heavily in training

A

Low power distance

36
Q

Match a firm’s actions with the cultural layer it helps to define.

Low power distance
Values
Assumptions

Workers inherently know that customer issues take precedence

A

Assumptions

37
Q

A firm is usually a mix of different organizational structures, known as a hybrid structure.

True
False

A

True

38
Q

Effective, cross-cultural communication in today’s global and ‘flattened’ world is:

Easy to achieve
Difficult to achieve
Of little consequence to the organizational strategy
Achieved by using the best available technologies
No longer an issues for managers

A

Difficult to achieve

39
Q

Match the organizational structure to the statement that best represents it.

Networked organization
Flat organization
Matrix organization
Hierarchical organization

Decision rights are shared between managers

A

Matrix organization

40
Q

Match the organizational structure to the statement that best represents it.

Networked organization
Flat organization
Matrix organization
Hierarchical organization

Decision rights are not clearly defined.

A

Flat organization

41
Q

Match the organizational structure to the statement that best represents it.

Networked organization
Flat organization
Matrix organization
Hierarchical organization

Decision rights are highly decentralized.

A

Networked organization

42
Q

Match the organizational structure to the statement that best represents it.

Networked organization
Flat organization
Matrix organization
Hierarchical organization

Decision rights are highly centralized.

A

Hierarchical organization

43
Q

IS plays three important roles in management control processes. These processes are data collection evaluation, and __________.

transformation
management
communication
implementation
conversion
A

communication

44
Q

In which type of organization structure is power centralized and the type of environment best supported stable and certain?

Flat
Networked
Hierarchical 
Matrix
Traditional
A

Hierarchical

45
Q

Match the organization structure to the power structure it supports.

Centralized
Decentralized
Distributed
Distributed

Matrix organization

A

Distributed

46
Q

Match the organization structure to the power structure it supports.

Centralized
Decentralized
Distributed
Distributed

Networked organization

A

Distributed

47
Q

Match the organization structure to the power structure it supports.

Centralized
Decentralized
Distributed
Distributed

Flat organization

A

Decentralized

48
Q

Match the organization structure to the power structure it supports.

Centralized
Decentralized
Distributed
Distributed

Hierarchical organization

A

Centralized

49
Q

When using information technologies to collect data for the purpose of monitoring work, a manager should all of the following EXCEPT:

Inform employees when and what is being monitored.

Consider the privacy rights of individuals.

Ensure monitoring is meaningful to the organization’s mission.

Capture qualitative inputs in addition to quantitative data.

Require workers to complete additional tasks.

A

Require workers to complete additional tasks.

50
Q

This new organization design is designed to be highly flexible, so that resources can be configured quickly to respond to changing demands.

Up time organization
Social networked organization
Hierarchical organization
Matrix organization
Elastic enterprise
A

Elastic enterprise