Chapter 3- Qaulity, Patient safety and Communication.

Question 1

What is quality of medical care?

Answer 1

the degree to which healthcare services for individuals and populations increase the liklehood of desired health outcomes and are consistent with current professional knowledge

Question 2

PDSA

Answer 2

Plan, Do, Study, Act

Question 3

What is a S-M-A-R-T goal?

Answer 3

Specific, Measurable, Achieveable, Releastic, Time Bound

Question 4

What is in the Six Sigma Method?

Answer 4

Define, Measure,Analyze, Improve, Control

Question 5

What is lean management?

Answer 5

A business mangement philosophy that focuses on eliminating waste or non value added activities.

Question 6

What is the Jidoka principle?

Answer 6

A joining of automation and human intelligenve that results in a higher level of qaulity control.

Question 7

Disease mangement?

Answer 7

Refers to an organized stratgety of delivering care to a large group of people with chronic diseases to improve outcomes at a reduced cost

Question 8

What are sentinel events?

Answer 8

Serious patient events that result in death , permanent harm or severve temporary harm.

Question 9

What is atelectasis?

Answer 9

Low lung volume

Question 10

Define Voltage?

Answer 10

The power potential behind electronic energy.

Question 11

Define current?

Answer 11

This is the flow of electricity from a point of higher voltage to one of lower voltage. Measured im Amperes (amps)

Question 12

What is the measurement that resistance to electical current reported in?

Answer 12

ohms

Question 13

What is the equation for resitance to current for any object.

Answer 13

(Resistance/ ohms)= Volatage (V)/Current (amps[A])

Question 14

How do you calculate current?

Answer 14

Current (A)= Voltage (V)/ Resistance

Question 15

What is a ground?

Answer 15

A low resistance pathway to a point of zero voltage such as the earth (hence the term ground)

Question 16

What is a macroshock?

Answer 16

When a high current usually > 1 mA is applied externally to the skin

Question 17

What is a microshock?

Answer 17

exists when a small usually imperceptible current (<1 mA) by passes the skin and follows a direct, low resitance path into the body.

Question 17

Fire extinguisher traning.

Answer 17

P- Pull the pin
A- Aim the nozzle
S- Sqeuze the handle
S- Sweep the nozzle acroos the base of the fire.

Question 18

Fire plan R-A-C-E

Answer 18

R- rescue all patients in the immediate area of the fire
A- Alert the other personnel about the fire.
C- Contain the fire
E- Evacute other paitents.

Question 19

MRI

Answer 19

Magnetic Resonance Imaging.

Question 20

What is the channel of communication?

Answer 20

The method used to transmit messages

Question 21

SBAR communication tool

Answer 21

S- situtuation
B- Background
A-Assessment
R- recommndations

Question 22

I-PASS transitonal care communication.

Answer 22

I- Illness severity
P- Patient summary
A-Action list
S- Situation
S- Synthesis

Question 23

What are the 4 primary sources of conflict?

Answer 23

Ineffective communication, structural problems, personal behaviour and role conflict.

Question 24

Timely dimensions in health care quality (STEEP)

Answer 24

S-Safety
T- Timeliness
E- Effectiveness
E- Equity
P- Paitent centeredness