Chapter 3 prt 2

Question 1

what are minimal encouragers

Answer 1

are brief supportive statements that convey attention and understanding.

Question 2

are brief supportive statements that convey attention and understanding.

Answer 2

minimal encourager

Question 3

difference between minimal encourager and door opener

Answer 3

They are different from door openers in that they communicate only that the listener is on track

Question 4

problems with questions?

Answer 4

It is directing the conversation away from what is powerful for the client and fills the need of the helper.

Question 5

“How are you doing?”

“How have things been this week?”

“Why do you feel that way?”

“How does that make you feel?” are these good questions

Answer 5

no most useless

Question 6

helpers ask fewer questions as they gain experience

Answer 6

yes

Question 7

should questions ever be used

Answer 7

yes to gain info

Question 8

2 assumptions of asking why

Answer 8

(1) that the client knows why and (2) that knowing why will be helpful.

Question 9

how do we satisfy our need to find motives without asking why

Answer 9

helpers learn to ask fewer “why?” questions and learn to extract the motivations, or “why,” of the client’s behavior from the whole of the story.

Question 10

why do helpers usually ask questions

Answer 10

they are stuck

Question 11

should you even ask question

Answer 11

complex skill so not at beginning

Question 12

T: have an embedded message. The message usually is “If you follow my logic, you will soon see the answer to your problem.”

Answer 12

leading questions

Question 13

2 types of questions you will use ?

Answer 13

open and closed

never why and leading

Question 14

T: ask for specific information and usually require a short factual response.

Answer 14

closed questions

Question 15

all closed questions can be answered with yes or no

Answer 15

f

Question 16

when to use closed?

Answer 16

are important when you need to get the facts straight—especially when there is an emergency situation or when an understanding of the complicated facts is crucial to your getting the full picture of the client’s story (get at important info not sidetrack from it)

Question 17

T: allow more freedom of expression and are perceived as more helpful

Answer 17

open question

Question 18

which are better open or closed

Answer 18

open elicit more info and better for there relationship

give opportunity to refuse

Question 19

Thus being a natural helper is a good foundation and makes the going easier

Answer 19

t

Question 20

2 component of invitational skills

Answer 20

nonverbal skills and opening skills

Question 21

7 nonverbals?

Answer 21

The skills are eye contact, body position, attentive silence, voice tone, facial expressions and gestures, physical distance, and touching.

Question 22

2 types of openers?

Answer 22

encouragers and open and closed questions

Question 23

invitational skills are only of use at the beginning of the helping process

Answer 23

f throughout with each new issue