Chapter 3: Human Resource Management Flashcards
Organizational Culture
the values, beliefs, assumptions, and norms that form the infrastructure of the organizational ethos
Collegial Culture
organizational culture characterized by consensus, teamwork, and participatory decision making
Personalistic Culture
organizational culture characterized by autonomy in decision making and problem solving
Formalistic Culture
organizational culture characterized by a clear chain of command and well defined lines of formal authority
Organizational Structure
model that defines relationships among the members of an organization
Span of Control
number of subordinates supervised by a particular individual in an organizational setting
Organizational Chart
graphic representation of an organization’s structure, usually arranged by function, service, or in a matrix format
Matrix Structure
type of chart that describes an organizational structure in terms of both functions and services
Staff Selection
procedures used as the basis for any employment decision, including recruitment, hiring, promotion, demotion, retention, and performance evaluation
Position Description
formal document that describes the qualifications, work content, accountability, and scope of a job
Job Specification
written description of the requirements of qualifications a person should have to fill a particular role in an organization
Person Specification
specific delineation, based on the job specifications, of the qualities, skills, and characteristics a person must have to fill a particular role
Job Description
written description of the specific responsibilities a position holder will be accountable for in an organization
Recruitment
process of planning for human resource needs and identifying potential candidates to meet those needs
Validity (in Staff Selection)
the employment criteria that predict how well a candidate will perform in a role
Reliability (in Staff Selection)
consistency of staff selection procedures
Numeric Analysis
process of determining a staff member’s workload by calculating the amount of time a person spends on certain tasks with the outputs that result from those tasks
Process Analysis
technique for streamlining the number and complexity of steps needed to provide a service to a customer
Supervision
process whereby authority holders observe the work activities of an employee to improve the outcomes of the employee’s work or to improve the employee’s professional development
Inspection Production
supervisory model that emphasizes the use of formal authority and managerial prerogatives to improve employee efficiency and efficacy
Clinical Supervision
process of direct observation of an employee’s work, with emphasis on measurement of specific behaviors, and the subsequent development of plans to remediate deficiencies in performance
Developmental Supervision
supervisory model that emphasizes collaboration between supervisors and supervises to help them solve problems and develop professionally
Performance Evaluation
process of placing a value on the quality of an employee’s work
Propriety Standards
performance evaluation standards intended to help ensure that the process is legal and fair
Utility Standards
performance evaluation standards intended to help ensure that employee appraisal is useful to workers, employers, and others who need to use the information
Feasibility Standards
performance evaluation standards intended to help foster practicality in the employee appraisal process
Accuracy Standards
performance evaluation standards intended to improve the validity and reliability of the employee appraisal process
