Chapter 3: Human Resource Management

Question 1

Organizational Culture

Answer 1

the values, beliefs, assumptions, and norms that form the infrastructure of the organizational ethos

Question 2

Collegial Culture

Answer 2

organizational culture characterized by consensus, teamwork, and participatory decision making

Question 3

Personalistic Culture

Answer 3

organizational culture characterized by autonomy in decision making and problem solving

Question 4

Formalistic Culture

Answer 4

organizational culture characterized by a clear chain of command and well defined lines of formal authority

Question 5

Organizational Structure

Answer 5

model that defines relationships among the members of an organization

Question 6

Span of Control

Answer 6

number of subordinates supervised by a particular individual in an organizational setting

Question 7

Organizational Chart

Answer 7

graphic representation of an organization’s structure, usually arranged by function, service, or in a matrix format

Question 8

Matrix Structure

Answer 8

type of chart that describes an organizational structure in terms of both functions and services

Question 9

Staff Selection

Answer 9

procedures used as the basis for any employment decision, including recruitment, hiring, promotion, demotion, retention, and performance evaluation

Question 10

Position Description

Answer 10

formal document that describes the qualifications, work content, accountability, and scope of a job

Question 11

Job Specification

Answer 11

written description of the requirements of qualifications a person should have to fill a particular role in an organization

Question 12

Person Specification

Answer 12

specific delineation, based on the job specifications, of the qualities, skills, and characteristics a person must have to fill a particular role

Question 13

Job Description

Answer 13

written description of the specific responsibilities a position holder will be accountable for in an organization

Question 14

Recruitment

Answer 14

process of planning for human resource needs and identifying potential candidates to meet those needs

Question 15

Validity (in Staff Selection)

Answer 15

the employment criteria that predict how well a candidate will perform in a role

Question 16

Reliability (in Staff Selection)

Answer 16

consistency of staff selection procedures

Question 17

Numeric Analysis

Answer 17

process of determining a staff member’s workload by calculating the amount of time a person spends on certain tasks with the outputs that result from those tasks

Question 18

Process Analysis

Answer 18

technique for streamlining the number and complexity of steps needed to provide a service to a customer

Question 19

Supervision

Answer 19

process whereby authority holders observe the work activities of an employee to improve the outcomes of the employee’s work or to improve the employee’s professional development

Question 20

Inspection Production

Answer 20

supervisory model that emphasizes the use of formal authority and managerial prerogatives to improve employee efficiency and efficacy

Question 21

Clinical Supervision

Answer 21

process of direct observation of an employee’s work, with emphasis on measurement of specific behaviors, and the subsequent development of plans to remediate deficiencies in performance

Question 22

Developmental Supervision

Answer 22

supervisory model that emphasizes collaboration between supervisors and supervises to help them solve problems and develop professionally

Question 23

Performance Evaluation

Answer 23

process of placing a value on the quality of an employee’s work

Question 24

Propriety Standards

Answer 24

performance evaluation standards intended to help ensure that the process is legal and fair

Question 25

Utility Standards

Answer 25

performance evaluation standards intended to help ensure that employee appraisal is useful to workers, employers, and others who need to use the information

Question 26

Feasibility Standards

Answer 26

performance evaluation standards intended to help foster practicality in the employee appraisal process

Question 27

Accuracy Standards

Answer 27

performance evaluation standards intended to improve the validity and reliability of the employee appraisal process