Chapter 1: Theoretical Basis of Management

Question 1

Power

Answer 1

The potential to influence others

Question 2

Position Power

Answer 2

The power vested in people by virtue of the roles they play in an organization

Question 3

Personal Power

Answer 3

The potential to influence others by virtue of personal characteristics and personality attributes

Question 4

Counter Power

Answer 4

The potential to influence the behavior of a superior

Question 5

Authority

Answer 5

the aspect of power, granted to either groups or individuals, that legitimizes the right of the group or individual to make decisions on behalf of others

Question 6

Legitimacy

Answer 6

the aspect of power that gives the leader the right to make a request and provides the obligation of the subordinate to comply

Question 7

Zone of Indifference

Answer 7

a hypothetical boundary of legitimacy, outside of which requests or orders will be met with mere compliance or refusal

Question 8

Honeymoon Effect

Answer 8

the period of time, usually immediately after arriving in a new position, in which persons are more likely to be granted extra authority to make decisions

Question 9

Leadership

Answer 9

A subset of power that involves influencing the behavior and attitudes of others to achieve intended outcomes

Question 10

Transactional Leadership

Answer 10

the simple exchange between leaders and followers of one thing for another

Question 11

Transformational Leadership

Answer 11

the aspect of leadership that uses both change and conflict to elevate the standard of the social system

Question 12

Unity of Command

Answer 12

a principle of scientific management that requires a single superior to direct the work of an employee

Question 13

Scientific Management

Answer 13

a collection of management theories developed in the early 1900s whose emphasis is on the strict control of work to maximize production through increases in efficiency

Question 14

Hawthorne Effect

Answer 14

placebo effect; a phenomenon that occurs when the subjects in an experimental study alter their behavior simply because of the process of being studied, even when the independent variable produces no effect

Question 15

Total Quality Management

Answer 15

continuous quality improvement; management system that emphasizes continuous improvement in the process by which work is accomplished to create improvements in a product; continuous focus on needs and desires of clients

Question 16

Management

Answer 16

the element of leadership that involves planning, decision making, and coordination of the activities of a group

Question 17

Interpersonal Role

Answer 17

managerial role, emanating from the possession of formal authority, that requires the manager to interact and form relationships with others in the organization

Question 18

Figurehead Role

Answer 18

interpersonal role that requires the authority holder to represent the group, usually a visible public capacity

Question 19

Liaison Role

Answer 19

interpersonal role that requires leader to interact with others in group, including superiors, subordinates, and coequals

Question 20

Informational Role

Answer 20

functions that require manager to collect, use, and disseminate information

Question 21

Monitor Role

Answer 21

informational role that requires leader to observe and keep abreast of changes that will affect the group and its activity

Question 22

Disseminator Role

Answer 22

informational role that requires leader to communicate with members of group

Question 23

Interference

Answer 23

anything that distorts the message sent from the sender to the receiver

Question 24

Spokesperson Role

Answer 24

informational role that requires communication with organizational influencers and members of organization’s public

Question 25

Internal Influencers

Answer 25

organization decision makers

Question 26

Decisional Role

Answer 26

portion of manager’s work that requires her to use authority to make decisions

Question 27

Entrepreneurial Role

Answer 27

type of decisional role in which the leader initiates and designs controlled change within an organization

Question 28

Disturbance Handler Role

Answer 28

type of decisional role in which the leader manages conflict

Question 29

Allocator of Resources Role

Answer 29

decisional role where the leader exercises authority to determine how organizational assets will be deployed

Question 30

Negotiator Role

Answer 30

decisional role which the leader uses authority to bargain with members of the internal/ external audience