Chapter 2: Program Management Flashcards
Vision Statement
concise statement that describes ideal state to which an organization aspires
Mission Statement
written expression of an organization’s philosophy, purposes, and characteristics
Planning
type of decision-making process in which a course of action is determined in order to bring about a future state of affairs
Strategic Planning
type of planning that involves critical self-examination to bring about organizational improvement
Accreditation
formal recognition to an organization indicating that it meets certain prescribed quality standards
Joint Commission of Accreditation of Healthcare Organizations (JCAHO)
oldest and largest health care standards organization in the country; accredits ambulatory health care facilities
Commission on Accreditation of Rehabilitation Facilities (CARF)
nonprofit agency that sets quality standards for rehabilitation services and facilities
Forecast
prediction of future conditions based on various statistics and indicators that describe an athletic program’s past and present situation
WOTS UP Analysis
data collection and appraisal technique designed to determine an organization’s strengths, weaknesses, opportunities, and threats in order to facilitate planning
Operational Plan
plan that defines organizational activities in the short term, usually no longer than two years
Policy
plan that expresses an organizations intended behavior relative to a specific program sub-function
Process
collection of incremental and mutually dependent steps designed to direct the most important tasks of an organization
Procedure
operational plan that provides specific directions for members of an organization to follow
Practice
action that takes place in response to administrative problems
Program Evaluation and Review Technique (PERT)
method of graphically depicting the time line for interrelationships of different stages of a program
Gannt Chart
graphic planning and control technique that maps discrete tasks on a calendar
Agreement-Trust Matrix
model that identifies and types the most important people in developing support for a plan
Allies
persons who exhibit a high level of support for a plan
Opponents
persons who support a particular program but dispute the implementation of a plan related to that program
Bedfellows
persons who exhibit support for a particular plan but who have a history of untrustworthy behavior and vacillation
Adversaries
persons who are unsupportive of both a program and a particular plan related to the program
Proceedings
book containing the abstracts or outlines of each speaker’s presentation
Program Evaluation
systematic and comprehensive assessment of the worth of a particular program
Internal Chart Audit
patient records review technique performed by the sports medicine staff as past of a quality assurance program
External Chart Audit
patient records review technique, performed by an accreditation agency or player, intended to ensure that patient care is appropriate and meets certain minimum standards
Carrier
charge-based providers contracted by the federal government charged with reviewing Medicare claims made by physicians or other health care providers
Intermediary
cost-based providers contracted by the federal government and charged with reviewing Medicare claims made by hospitals
Summative Evaluation
assessment designed to primarily describe the effectiveness or accomplishments of a program
Formative Evaluation
assessment designed primarily for improvement of a program
External Evaluators
experts not affiliated with an organization who are retained to assess the various programs within the organization
Goals
general statements of program intent
Objectives
specific statements of how a program intends to accomplish a particular goal
Criteria
quantifiable measures used to determine whether a particular objective has been accomplished
Outcomes Assessment
evaluation methods that seeks objective evidence that the care provided by the ATC enhanced a patient’s functional ability
